Moderator, MS Medical Sciences

Jacksonville University•Jacksonville, FL

6d•Hybrid

About The Position

Oversees the quality of student learning experience, ensuring that program expectations concerning student experience and student engagement are met. The MSMS Moderator is a critical member of the teaching & learning process for the Masters in Medical Science (MSMS). This person supports students in the classroom in multiple functions described below.

Requirements

Excellent critical thinking and problem-solving abilities
Ability to work independently and collaboratively within a team
Clear, correct, and effective communication using the English language.
Ability to use discretionary judgment
Excellent computer skills, with proficiency in Microsoft word, office suite; Ability to learn new technologies and software programs
Valid FL Driver’s License with good driving record; must be insurable
Character: be a person of character, drive and integrity who will represent the University in a professional manner at all times.
Creativity: have the ability to meet appropriate situation with reasonable, creative responses in order to achieve the goals and objectives of the recruitment effort.
Commitment: be dedicated to the mission of Jacksonville University in regard to the growth of its student population.
Minimum Education Requirement: Degree in science, education or a related field
Minimum Work Experience: Customer Service experience
Technology: Must have experience using educational technology platforms used in higher ed, preferably Canvas LMS, ExamSoft, etc.

Nice To Haves

Master’s Degree in Medical Sciences, Biology, Chemistry, Biochemistry, Anatomy/Physiology
Higher education, with some teaching experience, 3+ years of demonstrated application support experience, excellent customer service skills and the ability to multi-task in a fast-paced environment, advanced skills in Microsoft suite

Responsibilities

Setup & support the Classroom for In-Class Sessions (ICS)
Setup Zoom conference and audio / visual equipment
Solve Zoom and/or AV equipment issues, e.g., technical troubleshooting skills
Facilitate Dynamic Classroom learning methodology
Assist students with using iClicker, Canvas LMS, and other ed tech platforms
Assist in organizing and moderating Small Group Discussions based on Instructor’s guidelines
Collect / aggregate student questions
During ICS, help students ask questions to the Instructor on Zoom
Before & After ICS, listen to students’ questions, issues, & concerns and then communicate the questions back to the Tiber/PHSU Instructor and TA
Meet with and provide actionable intelligence to Partner Program Coordinator
Working with Tiber/PHSU TA to monitor student progress & identify students at risk
Update the Program Coordinator on weekly basis with at-risk students & intervention/ remediation steps being taken
Support/proctor exams
Support students during exams by helping with Examplify installation and issues
Communicate and troubleshooting exam administration issues with Tiber/PHSU staff
Provide tutoring to students in science
Meet with students to clarify and review concepts taught in class, explain processes and help students solve specific problems
Assist students with homework, projects, test preparation, paper, research, and other academic tasks
Communicate with Tiber/PHSU Instructor & TA
Serve as a conduit for students to convey their feedback to Tiber/PHSU faculty & staff
Alert Tiber/PHSU faculty & staff about student issues as soon as they are known, then help to resolve the issues.
Performs related duties as required or directed