Mobilization Manager

Aramark•Philadelphia, PA

19h•Hybrid

About The Position

The Mobilization Manager is responsible for transitioning programs from self-operated or competitor-managed operations to Aramark standards and programs. This role ensures the full and compliant implementation of Aramark’s standards, programs, procedures, and policies related to patient services and/or retail services. Responsibilities include oversight of menus and recipes; service standards; brand image; communication materials for menu distribution and display; and the effective use of technology platforms supporting patient and guest meal ordering, tray assembly, and delivery. The Mobilization Manager is accountable for the overall success of the transition process, including effectiveness, timeliness, and the achievement of intended business outcomes for patient dining and/or retail program implementations.

Requirements

Bachelor’s degree in hospitality management, Foodservice Management, Business Administration, Nutrition, or a related field; or an equivalent combination of education, training, and relevant professional experience.
Minimum of 5–7 years of progressively responsible experience in foodservice operations, healthcare dining, retail foodservice, or program implementation within complex or multi-site environments.
Demonstrated experience leading program mobilizations, transitions, conversions, or start-ups, including the implementation of standardized operating models and organizational standards.
Knowledge of patient dining services, retail food service operations, menu execution, recipe compliance, service delivery systems, and customer experience best practices.
Experience with technology platforms supporting meal ordering, production workflows, tray assembly, delivery, and/or retail operations.
Effective written and verbal communication skills and the ability to collaborate with cross-functional teams, clients, and stakeholders.
Knowledge of applicable safety, quality, and regulatory requirements related to healthcare and foodservice operations.

Nice To Haves

ServSafe Food Protection Manager Certification preferred.

Responsibilities

Ensure complete and compliant implementation of Aramark’s standards, programs, procedures, and policies across all assigned locations.
Lead and manage the transition of patient dining and/or retail foodservice programs from self-operated or competitor-managed operations to Aramark standards and operating models.
Oversee the execution of menus, recipes, production standards, service protocols, and brand presentation to ensure consistency with Aramark expectations.
Direct the implementation of menu communication tools, signage, and materials for effective menu distribution and display.
Ensure the successful deployment and utilization of Aramark-approved technology platforms supporting patient and guest meal ordering, tray assembly, delivery, and retail operations.
Collaborate cross-functionally with Operations, Culinary, Nutrition, IT, Supply Chain, Marketing, and Clinical stakeholders to support seamless program mobilization.
Develop and manage mobilization timelines, milestones, and deliverables to ensure on-time and effective program launches.
Provide on-site and remote leadership during mobilization phases, including staffing support, training, workflow optimization, and readiness assessments.
Monitor program performance during transition periods and take corrective action to ensure operational effectiveness, customer satisfaction, and business objectives are achieved.
Serve as the primary point of accountability for mobilization outcomes, including quality, patient/guest experience, and operational sustainability.
Support change management efforts by communicating expectations clearly and reinforcing Aramark culture, standards, and best practices.
Conduct post-implementation reviews to ensure stabilization, continuous improvement, and successful handoff to ongoing operations teams.
Performs other related duties as required.