Mobility Supervisor – Mobility for Health Program

Ride Connection•Portland, OR

10h

About The Position

Ride Connection is seeking a compassionate, equity-driven Mobility Supervisor to provide leadership within our Mobility Management Department’s Mobility for Health Program. This key role will support advancing our mission to deliver accessible, customer-centered transportation by focusing on the needs of people with disabilities, older adults, and individuals with low incomes—especially those facing language and systemic barriers to services and transportation. The Mobility for Health Program promotes independence, dignity, and inclusion by building community partnerships and offering personalized coaching that helps individuals navigate transportation and overcome barriers. As Mobility Supervisor, you will guide a dedicated team whose work promotes independence and connects people to transportation resources and their communities.

Requirements

Bachelor’s degree in a related field or equivalent experience
1–2 years of leadership experience in a social services environment
Experience working with older adults and individuals with disabilities
Demonstrated commitment to equity-based, culturally responsive practice
Strong listening, interviewing, and problem-solving skills
Ability to coach staff and provide constructive feedback
Excellent verbal and written communication skills
Training and facilitation experience; comfortable speaking to groups
Strong organization and time management skills
Ability to work independently and as part of a diverse team
Proficiency with Microsoft Office and related software
Reliable transportation for work-related travel
Valid Oregon or Washington driver’s license with acceptable driving record
Ability to pass a national criminal background check (including fingerprints)

Nice To Haves

Knowledge of Portland Metro transportation systems and services
Prior supervisory experience
Education in Social Work, Psychology, Education, Counseling, or related fields
Bilingual or multilingual proficiency (especially in Cantonese, Mandarin, Russian, Spanish, or Vietnamese)
Experience in nonprofit or mission-driven organizations

Responsibilities

Lead with integrity, professionalism, and clear communication
Foster a culture of trust, learning, and continuous improvement
Represent Ride Connection at meetings, events, and public venues, supporting program visibility and strengthening community partnerships including presentations.
Promote customer-centered service grounded in dignity, respect, and equity
Oversee onboarding, training, coaching, and retention of team members
Monitor staff performance, documentation, and program compliance
Coordinate referrals, scheduling, and service assignments
Support inclusive practices and culturally responsive service delivery
Guide staff in maintaining accurate up to date knowledge of regional transportation information
Strengthen relationships with community members, partners, and stakeholders
Participate in program evaluation, quality improvement, and reporting
Ensure staff follow organizational policies and meet professional standards
Provide backup coverage and additional support as needed