Global Mobility Program Manager

Tools for Humanity•San Francisco, CA

1d•$160,000 - $190,000

About The Position

We’re looking for a Global Mobility Program Manager to build and run the programs that help us hire, relocate, and transfer talent around the world quickly, compliantly, and with a truly great employee experience. You’ll operate at the intersection of People Operations, Recruiting, Legal, Finance, Tax, Compensation, and Payroll, partnering closely with external vendors (immigration counsel, relocation providers, tax advisors) to deliver seamless end-to-end mobility support. This is a high-velocity, high-ownership role. You’ll define the strategy and the operating model, and you’ll also roll up your sleeves to manage day-to-day cases. If you love bringing structure to ambiguity, improving complex workflows, and delivering “white-glove” service while scaling systems behind the scenes, you’ll thrive here.

Requirements

Experience building or significantly improving a mobility, immigration, or internal transfer program in a fast-growing, high-change environment.
Strong operational judgment and comfort managing time-sensitive, high-stakes workflows with precision, empathy, and clear written communication.
Proven cross-functional influence - bringing Legal, Finance, and People stakeholders together to resolve ambiguity and move decisions forward.
Comfort working with systems and data: maintaining clean records, building basic reporting, and using trends to prioritize what to fix next.
A bias for action and ownership, consistently raising the bar on program quality while keeping the machine running.

Responsibilities

Build and own our global mobility program end-to-end, including cross-border transfers, relocations, and work authorization support - designing the strategy, processes, and tooling that make mobility scalable.
Run day-to-day operations for immigration and mobility cases: intake, eligibility guidance, document collection, vendor coordination, case tracking, escalations, and proactive stakeholder communication.
Own vendor management for immigration counsel and mobility/relocation partners: setting expectations, tracking performance against SLAs, improving quality, and driving outcomes.
Maintain compliant, audit-ready practices by ensuring the right documentation, retention, and controls are in place
Develop clear policies and enablement 0 guides, FAQs, templates, training - for employees, managers, and internal partners navigating mobility decisions.
Use data to improve the program: define mobility metrics, monitor trends (cycle times, costs, outcomes, hotspots), and turn insights into practical process and policy improvements.
Design for scale: identify bottlenecks, eliminate manual work, and improve system integrity so mobility workflows stay reliable as volume grows.