Mobility Specialist - APAC

Remote•Ottawa, ON

8d•Remote

About The Position

Remote is dedicated to helping modern organizations navigate global employment compliantly and with ease, enabling businesses of all sizes to recruit, pay, and manage international teams. The company operates with core values, a future-focused work culture, and an asynchronous, globally distributed team across six continents. Innovation, automation, and AI capabilities are integrated into every role. Remote encourages team members to contribute their diverse talents, experiences, and cultures to build a best-in-class HR platform. The Mobility team at Remote is crucial for building a worldwide talent community. They facilitate smooth employee transitions across borders, ensuring adherence to local laws, and provide extensive immigration and relocation assistance. This function enables Remote and its clients to secure top global talent, emphasizing risk management and clear stakeholder communication. The team continuously improves processes for compliance in remote work and business travel, maintaining Remote's leadership in global mobility. Through collaborative efforts with vendors and a focus on top-notch relocation logistics, they guarantee seamless transitions for Remote employees, enhancing global mobility programs and affirming the company's position in the global talent market. This role offers a unique opportunity to significantly impact the global employment landscape.

Requirements

Proven experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
Ability to thrive in a fast-paced and dynamic work environment
Ability to demonstrate composure and efficiency under pressure, maintaining high-performance standards during seasons of increased workloads
Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
Flexible and adaptable team player who can seamlessly shift in response to evolving priorities or changing processes
Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
A strong interest in expanding knowledge of global immigration laws, eager to develop expertise.
Must write and speak English fluently

Nice To Haves

Experience working remotely and/or asynchronously with minimal oversight is an advantage
Additional languages are a plus

Responsibilities

Provide legal and strategic guidance to clients on immigration compliance service delivery.
Monitor and control Remote products and services for immigration compliance.
Establish, maintain, and strengthen relationships with clients and internal stakeholders.
Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction.
Analyze, prepare, and submit visa/work permit applications.
Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation.
Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution.
Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases.
Control case statuses by effectively utilizing case management and billing systems.
Apply immigration knowledge to provide solution-based responses when dealing with complex client cases.
Be a team player who can work autonomously and take ownership of day-to-day tasks.
Proactively improve processes through automation and documentation.