Mobility Program Coordinator

EMBARK•Oklahoma City, OK

5d•Hybrid

About The Position

This job is located in the Mobility Management Division of the Central Oklahoma Transportation and Parking Authority dba EMBARK. Employees of this classification perform work of a specialized nature involving skills, knowledge and abilities, which are normally acquired prior to assuming the position. The position is responsible for supporting a workforce development program by assisting participants in navigating the transportation landscape, identifying options for transportation services, and utilizing public transportation to support career development. Essential job function include: Working with web and application-based transportation scheduling software Onboarding program participants and scheduling transportation Providing transportation orientations and travel training Participating in outreach events Preparing and presenting program orientations using PowerPoint or other presentation tools Assisting participants with trip planning and navigating the city effectively Frequent collaboration with case managers and job developers The successful candidate must adapt to the stress involved in working with a large client base, solving emergent problems, and responding to urgent situations Tact, confidentiality, and diplomacy are required when communicating with employees, social service providers, and the public This position is expected to make decisions concerning priorities, sequence of events, and procedures to be followed Other duties include but are not limited to the maintenance of office records, logs, or work aids (and/or maps/scheduling and routing software) used by the employee The Transportation Navigator will use scheduling software, office records, data files, and maps as necessary to schedule transportation, trouble-shoot transportation problems, and communicate detailed information to program participants and social service providers as required This employee works independently, following prescribed procedures with only unusual situations referred to a supervisor Work is reviewed through client’s satisfaction, performance metrics, and appraisal by the supervisor Work involves various clerical tasks using a personal computer to access a variety of computer software packages, including the Microsoft Office Suite. The employee will also use an office copier and communicate with other administrative and supervisory personnel via email

Requirements

Willingness to assume responsibility for decisions made
Skill in verbal communication
Skill in recording and relaying information accurately
Knowledge and ability to communicate with tact and diplomacy
Knowledge and ability to read maps and street atlas
Knowledge and ability to operate telephone and perform general clerical tasks
Knowledge and ability to follow detailed instructions
Knowledge of service invoice processing and reconciliation
Experience in conducting driver training and public speaking
Skill in operating a personal computer using various Windows software programs
Willingness and ability to maintain confidentiality with client and personnel information
Ability to read, write, and communicate in English effectively
Bachelor’s degree or equivalent combination of coursework/training/work experience in the fields of social services, mental health, substance abuse, or case management
Must be able to successfully complete and maintain CPR and 1st Aid Training

Nice To Haves

3 Plus years of professional experience in social services, non-profit, youth and family services, Veteran’s services, and/or services to individuals with disabilities
Formal training and certification and/or three (3) plus years professional experience with Microsoft office suite and connective technology
1 plus years Transit/transportation schedule management
Experience with public speaking
Demonstrated experience with de-escalation and working with individuals in crisis
Fluent in Spanish

Responsibilities

Working with web and application-based transportation scheduling software
Onboarding program participants and scheduling transportation
Providing transportation orientations and travel training
Participating in outreach events
Preparing and presenting program orientations using PowerPoint or other presentation tools
Assisting participants with trip planning and navigating the city effectively
Frequent collaboration with case managers and job developers
Adapting to the stress involved in working with a large client base, solving emergent problems, and responding to urgent situations
Communicating with tact, confidentiality, and diplomacy with employees, social service providers, and the public
Making decisions concerning priorities, sequence of events, and procedures to be followed
Maintenance of office records, logs, or work aids (and/or maps/scheduling and routing software)
Using scheduling software, office records, data files, and maps to schedule transportation, troubleshoot transportation problems, and communicate detailed information to program participants and social service providers
Working independently, following prescribed procedures with only unusual situations referred to a supervisor
Using a personal computer to access a variety of computer software packages, including the Microsoft Office Suite
Using an office copier
Communicating with other administrative and supervisory personnel via email