Mobility Equipment Technician

Rehab Medical•Worthington, OH

7d•Onsite

About The Position

Rehab Medical is a growing provider of custom advanced mobility equipment. Our mission is to improve and positively impact the lives of patients, partners, and employees. We are expanding our Operations Team and looking for motivated individuals to support our mission and over 200,000 mobility users nationwide. This position is part of our ATP Career Path, designed to guide technicians from entry-level roles to certified ATP support and beyond.

Requirements

High School Diploma or equivalent
Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs
Basic computer and communication skills
Excellent interpersonal and communication skills
Ability to interact effectively with patients while maintaining professionalism, respect and confidentiality
Ability to work independently and manage multiple priorities with minimal supervision

Nice To Haves

Minimum of 2 years of experience delivering consumer or medical equipment

Responsibilities

Provide exceptional customer service and education for all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs.
Maintain a professional appearance and demeanor while representing Rehab Medical in the patient’s home.
Diagnose, troubleshoot, repair, and document equipment issues in a timely and accurate manner.
Complete all required paperwork and electronic documentation accurately and promptly.
Understand requirements for billing claims, particularly patient signatures.
Understand compliance guidelines related to paperwork.
Maintain a clean, organized, and safe company vehicle in compliance with company policies, accreditation standards, and regulatory requirements.
Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.
Follow safe driving procedures at all times.
Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes.
Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes.
Work collaboratively with teams to resolve issues and improve service quality.
Assist in office and warehouse post or pre route as needed.