Mobility Engineer

Moog•Buffalo, NY

4d•Hybrid

About The Position

The Mobility Engineer designs, implements, manages, and continuously improves Moog’s mobile and endpoint management solutions for iOS, iPadOS, and macOS devices. The role focuses on engineering scalable, user-centric solutions that enhance the end-user experience while maintaining security, compliance, and operational excellence. As the technical subject matter expert for Apple device management through Microsoft Intune, the Mobility Engineer supports the lifecycle of mobile devices and services. The position may provide escalated support, but its primary focus is engineering, automation, process development, documentation, and platform optimization. It also manages the organization’s Tangoe mobile service platform, including mobile line provisioning, inventory management, reporting, and carrier coordination. The position is hybrid and based out of Moog’s East Aurora, New York offices. It requires access to U.S. export-controlled information.

Requirements

Five years of experience managing Apple devices in an enterprise environment.
Five years of experience administering Microsoft Intune.
Experience managing iOS, iPadOS, and macOS devices at scale.
Knowledge of Apple Business Manager and automated device enrollment.
Experience with mobile device management, compliance policies, and endpoint security controls.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Ability to create technical documentation and operational procedures.

Nice To Haves

Experience managing mobile carrier services and Tangoe platforms.
Experience with Microsoft Entra ID, Conditional Access, and Zero Trust architectures.
Experience with PowerShell, shell scripting, or automation tools.
Microsoft Intune Administrator Associate certification.
Apple Device Support or Apple Deployment certifications.

Responsibilities

Design, deploy, and maintain enterprise mobility management solutions using Microsoft Intune.
Manage and support the full lifecycle of iOS, iPadOS, and macOS devices.
Develop and maintain device enrollment, provisioning, configuration, compliance, and security policies.
Implement and manage application deployment strategies for Apple devices.
Evaluate, test, and deploy new endpoint management capabilities and platform enhancements.
Build automation and self-service solutions to improve operational efficiency and the end-user experience.
Partner with cybersecurity teams to meet corporate security standards and regulatory requirements.
Champion a user-first approach to mobility services and endpoint management.
Identify opportunities to improve device onboarding, application access, and user satisfaction; use simplification, automation, proactive support, user feedback, and support trends to improve services and platforms.
Create and maintain technical documentation, operational procedures, support runbooks, end-user guides, training materials, and self-service knowledge articles.
Document engineering standards, deployment processes, and support workflows, and enable Site Support teams through documentation, training, and knowledge transfer.
Administer the Tangoe mobile expense and service management platform.
Manage mobile line provisioning, modifications, suspensions, and disconnects; maintain mobile inventory accuracy and lifecycle tracking.
Coordinate with wireless carriers and vendors to resolve service issues and optimize mobile expenditures.
Monitor usage, identify cost-saving opportunities, and report on mobile assets and services.
Act as an escalation point for complex mobility and Apple platform issues, including advanced device management, enrollment, application, compliance, and access troubleshooting.
Collaborate with Site Support, Service Desk, Infrastructure, Security, and Application teams to resolve technical challenges.
Participate in problem management to identify root causes and implement permanent solutions.