Mobility Coach

Center For Urban Famlies•Baltimore, MD

3d•Hybrid

About The Position

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered Baltimore’s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive. As a Mobility Coach at CFUF, you will work across all CFUF programs, including Economic Success, Baltimore Responsible Fatherhood Services, Baltimore 2Gen, and Baltimore Communities Assisting and Advancing Neighbors (BCAAN). Leveraging All In program philosophies, EMPath’s Bridge to Self-Sufficiency, and crisis intervention, our Mobility Coaches provide intensive case management through person-centered goal plan development and barrier removal support to equip CFUF members with the tools neccessary to obtain both social and economic mobility.

Requirements

At least 3+ years of experience working in case management/family support
Demonstrated ability to build relationships, establish trust, and engage individuals of diverse educational and socio-economic backgrounds
Substantial understanding of CFUF’s current interventions: workforce development, responsible fatherhood, family services, and supportive services for disadvantaged individuals
Knowledge and experience with service agencies and resources for disadvantaged individuals
Excellent time management, organizational, and communication skills
Ability and willingness to travel and attend meetings and/or appointments
Proficient technology skills including Word, PowerPoint, Outlook, and data management systems

Nice To Haves

Bachelor’s degree in social work or a related field is preferred.
The most ideal candidate will possess a master’s degree in a study closely related to social work.

Responsibilities

Work with select members to enhance their self-esteem and self-confidence
Partner with members for 1:1 mentorship for up to five years to accomplish long-term goals
Support members in a holistic approach rooted in empowerment to support both the intersection and complexities that impact our populations
Track and manage caseload of CFUF members and program participants
Maintain case notes, paper and electronic files, and member databases, in real time, as specified by compliance standards
Participate in case conferencing to exchange information among case management staff about members to enhance their care coordination
Refer members to internal and external programs and services (e.g., housing, long-term counseling, child-care, substance abuse counseling, mental health counseling, diversion, and expungement services) that can assist them with removing barriers and resolving issues preventing them from achieving social and economic mobility
Work with other key CFUF staff to ensure members’ success in achieving set goals
Using brain science and research, present information using a variety of instructional techniques and formats, such as role-playing, tool-building exercises, simulations, team exercises, group discussions, videos, and lectures
Evaluate the progress of members within training and educational programs, making individual member assessments and supportive service recommendations as needed
Assist with the development of modules and implementation of projects affiliated with the All In philosophies
Support outreach efforts and develop community partnerships to include neighborhood outreach and presentations to community partner organizations