Coordinator, Mobile Unit

Family Rescue•Chicago, IL

3d•$50,000 - $52,000

About The Position

The Mobile Unit Coordinator has the responsibility to supervise and to manage the daily operations of the off-site Mobile Unit Advocates. This role involves providing direct support to clients, including individual, group, and family counseling, as well as case management. The coordinator will directly supervise Mobile Unit Advocates, offering support, feedback, and formal documented supervision. They will manage staffing patterns in coordination with the Program Director, participate in new employee orientation, and conduct performance evaluations. In the absence of the Program Director, the Coordinator will assume command of the program and provide oversight. Key responsibilities include ensuring intakes and orientations are completed, providing crisis intervention, developing and monitoring client service plans, and coordinating/advocating with outside entities on behalf of clients. The role also involves serving as a liaison between Family Rescue and the community, maintaining effective case management and documentation, conducting client file reviews, and providing follow-up services for at least six months post-program exit. The position also includes assisting with donation pick-up and distribution, researching resources, maintaining office upkeep, providing transportation assistance, and assisting with other inter-agency and inter-program initiatives.

Requirements

Must have 40-hour domestic violence training (within 3 months of hire date).
Must be Illinois Certified Domestic Violence Professional (within 1 year of hire date).
Must be CPR/first aid certified (within 6 months of hire date).
Must be available to work overnights, weekends and holidays.

Nice To Haves

Bachelor Degree in social service or related field with two (2) years of applicable experience.
Associate’s degree with three (3) or more year’s applicable experience

Responsibilities

Provide individual direct support to clients of the program
Provide group and family counseling (case management)
Directly supervise Mobile Unit Advocates, providing them with adequate support and feed back to carry out the program directives, and maintain supporting documentation.
Provide formal documented supervision to Mobile Unit Advocates minimally bi-weekly.
Manage staffing patterns to meet client needs in coordination with the Program Director
Carry out the program directives, and maintain supporting documentation.
Participates in the orientation of new employees, interns and volunteers.
Conducts performance evaluations at the 30-day, 90-day, mid-year and annual employment points for Mobile Unit Advocates.
Responsible for new staff orientation.
In absence of the Program Director, is in command of the program and will provide appropriate oversight of the program.
Will ensure that intakes and orientations are completed
Will provide crisis intervention for clients as needed.
Develop Service Plans jointly with each client.
Will continuously monitor progress of the client(s), and adjust service plans as necessary. Goals and objectives as well as time frames must be clearly specified.
On behalf of the client and/or Family Rescue, will coordinate and advocate with outside entities which may include; social service organizations, mental health organizations, substance abuse organizations, housing organizations and/or legal/law enforcements agencies, etc.
Serves as a liaison between Family Rescue and the community at large.
Provide effective case management/documentation which includes completing all required documentation in a timely manner and maintaining records, files, reports etc. as directed.
Conduct quarterly client file reviews in coordination with the Program Director and Program Assistant.
Provide follow-up service to clients for minimally 6 months once they have left Family Rescue services.
Attend staff meetings, trainings etc. as required and/or scheduled.
Other Duties as assigned.
Assist in picking up and distribution of donations.
Research and/or gather resources to directly assist clients and/or to perform job.
Assist in the up-keep (cleaning) of office/building space(s).
Provide assistance with transportation to scheduled appointments.
Assist in other programs both inter-agency as well as inter-program.