Mobile Unit Client Support Specialist

State of Vermont•Springfield, VT

3d•Hybrid

About The Position

The Motor Unit Client Support Specialist is a fast-paced position that requires dealing with large numbers of customers every day. This position is part of the Mobile Unit team that is based out of the Springfield DMV office and will travel to a satellite branch office daily, this team staffs the Dummerston and White River Jct mobile unit locations. Candidates should be able to work successfully as a team member, work independently, and make informed decisions. Attention to detail is critical as work involves review, verification, coding, and processing of applications for all types of motor vehicle registrations, driver licenses, and identification cards. The ability to process large sums of money and excellent customer service skills are required for this position. The position is full-time, Monday through Thursday, 6:45am-5:15pm, with some overtime required.

Requirements

Three (3) or more years of office administrative experience that included significant public contact.
One (1) or more years of experience with the Vermont DMV.
Ability to work successfully as a team member.
Ability to work independently.
Ability to make informed decisions.
Attention to detail.
Ability to process large sums of money.
Excellent customer service skills.
Agree to be finger-printed and pass a background investigation.
A current, valid driver's license is required.
Applicant's vision must be correctable to 20/40 (Snellen test) in both eyes, with normal color perception and field of vision.

Nice To Haves

Candidates with prior motor vehicle department experience.

Responsibilities

Review, verification, coding, and processing of applications for all types of motor vehicle registrations, driver licenses, and identification cards.
Process large sums of money.
Provide excellent customer service.
Work quickly and accurately under pressure before the public eye and from telephone inquiries.
Multi-task and prioritize unpredictable workloads.
Deal with confused, frustrated, and highly upset customers.
Perform several job duties within several different units possibly in the same day.
Travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours.
Serve customers promptly and efficiently while maintaining the minimum production level of 5+ transactions per hour with a 1% or less error rate.
Be proficient in 5 or more of the job duties.