Mobile Technician Leader

Dickinson Fleet Services • Salt Lake, UT

2d • Hybrid

About The Position

Cox Fleet is a leading fleet maintenance company with a significant presence of mobile trucks and shops. They are known for providing preventative maintenance excellence with proprietary technology. The company has experienced substantial growth and expects more in the future. They are seeking a motivated Mobile Technician Leader to join their Management Team to support this expansion. The role offers a chance to be part of a growing company and a supportive team.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field, OR a master’s degree and 4 years’ experience, OR a Ph.D. and one (1) year’s experience, OR 10 years’ experience in a related field.
• 1+ year of experience in a management or lead role.
• Valid driver’s license required.
• Must be at least 21 years or older due to interstate operating authority commerce regulations.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.
• Demonstrated ability to learn and use IT systems related to technician day-to-day activity and performance (e.g., dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI).
• Functional and technical skills to perform the job at a high level.
• Practices attentive and active listening.
• Relates well to all kinds of people, builds rapport, constructive relationships, uses diplomacy and tact, and can diffuse high-tension situations.
• Ability to identify problems and develop practical solutions, understanding internal constraints.
• Ethics & Values: Adheres to core values and beliefs, acts in line with values, rewards right values and disapproves of others, practices what he preaches.
• Action Oriented: Has a sense of urgency daily, is action oriented, not fearful of acting with a minimum of planning, seizes more opportunities than others.
• Technician Focus: Seamlessly adjusts leadership approaches and techniques to manage a diverse set of technicians.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.

Responsibilities

• Lead a team of 15+ technicians, providing leadership and guidance to achieve company results.
• Conduct one-on-one meetings with direct reports for coaching, mentoring, and problem-solving.
• Monitor metrics, reports, process documentation, customer service logs, and training/safety records to analyze team productivity and implement improvements.
• Travel frequently to technician and customer locations.
• Participate in and/or lead regular meetings with market team members from various functions (dispatch, parts, billing).
• Ensure technicians comply with administrative, DOT, safety, environmental, and government regulations.
• Perform onboarding activities for new technicians, including equipment requests, documentation, and system access.
• Conduct regular safety audits and Quality Control Inspections (QCIs).
• Assist in the development and adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate with dispatch and sales teams to ensure technicians have full schedules.
• Delegate work to technicians for unscheduled repair calls and coordinate with the internal team.
• Participate in regular safety meetings to reinforce the company's safety culture.
• Implement and monitor technician adherence to safety processes and procedures.
• Provide guidance and expert advice on technical, systems, or process-related topics.
• Collaborate with customers to provide solutions for their vehicle maintenance requirements.
• Act as a liaison between FSCA technicians and customers.
• Facilitate communication and problem-solving across various organizational functions.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Work with FSCA organizations (HR, Parts/Procurement, Fleet Management, IT) to resolve technician-related issues.
• Operate a company-issued vehicle for travel to technician and customer locations.
• Potentially perform technician duties (preventive maintenance, repairs) to model best practices.
• Perform other duties and responsibilities as assigned.

Benefits

• Safety Boots & Safety Glasses reimbursement
• Uniforms provided with laundry service where available
• Technical training provided
• Dedicated career path
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on tenure.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager