Mobile Technician Leader

Cox Automotive • Kansas City, KS

51d • Hybrid

About The Position

Cox Fleet is a leading fleet maintenance company with a significant presence of mobile trucks and shops. They are known for preventative maintenance excellence and proprietary technology. The company is experiencing substantial growth and is seeking motivated individuals to join their team. This role is for a Mobile Technician Leader to support the company's future growth and join the Management Team.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field, OR a master’s degree and 4 years’ experience, OR a Ph.D. and one (1) year’s experience, OR 10 years’ experience in a related field.
• 1+ year of experience in a management or lead role.
• Valid driver’s license required.
• Must be at least 21 years or older due to interstate operating authority commerce regulations.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.
• Demonstrated ability to learn and use IT systems related to technician day-to-day activity and performance (e.g., dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI).
• Functional and technical skills to perform the job at a high level.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.
• Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.
• Can identify problems and develop practical solutions; understands internal constraints and avoids a ‘take it or leave it’ approach to problem-solving.

Responsibilities

• Lead a team of 15+ technicians, providing leadership and guidance to achieve company results.
• Conduct one-on-one meetings with direct reports for coaching, mentoring, and problem-solving.
• Monitor metrics, reports, process documentation, customer service logs, and training/safety records to analyze team productivity and implement improvements.
• Travel frequently to technician and customer locations.
• Participate in and/or lead meetings with market team members from various functions (dispatch, parts, billing).
• Ensure technicians comply with administrative, DOT, environmental, and government regulations and organizational standards.
• Perform onboarding activities for new technicians, including equipment requests, new hire documentation, and system access.
• Conduct regular safety audits and Quality Control Inspections (QCIs).
• Assist in the development and adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for productivity improvement.
• Collaborate with dispatch and sales to ensure technicians have full schedules.
• Delegate work to technicians for unscheduled repair calls and coordinate with the internal team.
• Participate in safety meetings to reinforce the company's safety culture.
• Implement and monitor technician adherence to safety processes and procedures.
• Provide guidance and expert advice on technical, systems, or process-related topics.
• Collaborate with customers to provide solutions for vehicle maintenance requirements.
• Act as a liaison between technicians and customers.
• Facilitate communication and problem-solving across organizational functions.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, and tools.
• Interview, select, and train new technicians.
• Resolve issues related to the technician role by working with HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company-issued vehicle to travel to technician and customer locations.
• Potentially perform technician duties (preventive maintenance, repairs, replacements) to model best practices.
• Perform other duties and responsibilities as assigned.

Benefits

• Safety Boots & Safety Glasses reimbursement
• Uniforms provided with laundry service where available
• Technical training provided
• Dedicated career path
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on tenure.
• Tuition Assistance/Reimbursement
• Adoption/Surrogacy assistance
• Pet Insurance
• Multiple ERG, diversity groups, and company paid volunteer hours.
• Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level