Mobile Team Supervisor – Overnight Operations
About The Position
The Mobile Team Supervisor provides hands-on leadership and support to Mobile Patrol and static site operations during evening and overnight shifts. The role focuses on the mobile team’s alarm response coordination, field support, incident escalation, training, and maintaining consistent service standards across after-hours operations. The role supports consistent client service standards and professional response delivery. Acting as the primary after-hours escalation contact for Mobile Patrol matters, the Mobile Team Supervisor plays a key role in guard deployment decisions, task prioritization, and coordination between Mobile Operations, Security Operations Centre (SOC), and camera monitoring. This will result in effective response coverage, operational continuity, and 100% fulfillment of services. This role works collaboratively to support communication, accountability, professionalism, and teamwork. The Mobile Team Supervisor may also assist with patrol coverage and field operations as required.
Requirements
- Strong understanding of after-hours security operations and incident response
- Ability to work independently and make sound operational decisions
- Strong communication, customer service, leadership, and problem-solving skills
- Valid BC Security Worker Licence (we will support attainment for the right candidate)
- Valid Class 5 Driver’s Licence with acceptable driver’s abstract
Nice To Haves
- Previous experience in Mobile Patrol, alarm response, dispatch, static security, or security supervision
- Knowledge of Mobile Patrol operations, route management, and alarm response procedures
- Experience using TrackTik or similar reporting/scheduling systems
Responsibilities
- Provide leadership, guidance, and field support to Mobile Patrol Drivers and static guards during evening and overnight shifts
- Support guards during emergencies by providing direction, guidance, or relief as needed
- Assist with alarm response prioritization, coordination, incident escalation, and deployment adjustments
- Conduct field visits, compliance checks, and service quality reviews
- Support training and mentoring of new Mobile Patrol Drivers and static guards
- Promote communication and coordination between Mobiles, static guards, SOC, and LVM
- Monitor after-hours activity and identify service concerns, coverage gaps, and operational improvement opportunities
- Assist with report review, documentation accuracy, notifications, and follow-up actions
- Escalate critical concerns to Operations Management as required
- Promote safe work practices and adherence to company policies and procedures
- Support service continuity during weekends, high-demand periods, and shift transitions
- Support consistent client service standards and professional response delivery
- Lead by example while promoting professionalism, accountability, teamwork, communication, and service consistency
Benefits
- Competitive compensation and shift premiums
- Opportunities for advancement and professional development
- Supportive team-oriented work environment
- Ongoing training and mentorship
- Meaningful work supporting the safety and security of the community
- Free training programs
- Extended health, dental, and vision coverage
- Free uniform and dry-cleaning reimbursement
- Safety boot reimbursement and PPE provided (as applicable)
- Exclusive partnership rates with BMO, Bell, and Hero Travel program
- Recognition and reward programs
- RRSP contributions by company
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
