Mobile Support Professional

804 Technology•Orlando, FL

5d•Onsite

About The Position

This role works directly with end users across North America to support mobile devices and related services, ensuring alignment with Siemens Energy standards, policies, and operational needs.

Requirements

Excellent Customer Service skills minimum 1 year Customer Service experience, supporting end users
Excellent Verbal and Written Communication.
Excellent Excel skills, creating and using reports in excel.
Familiar with operating Apple devices.
Interest or experience in IT operations, end-user support, or enterprise IT environments.
Excellent written and verbal communication skills, including presentation skills.
Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.

Nice To Haves

Experience with iOS platforms
Experience with Microsoft Office 365 and related applications
Familiarity with cybersecurity concepts

Responsibilities

Work directly with end users within the region to communicate changes and impacts to their IT environment.
Partner with vendors on service contracts to ensure optimal solutions for customers.
Provide troubleshooting support for mobile devices and mobile applications.
Develop user guides and instructions for Siemens Energy–specific application configurations and setup.
Coordinate updates and upgrades for mobile devices with customers.
Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
Support change and release processes for the implementation of IT systems.
Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
Manage decommissioning and shipping of devices to remarketing partners.
Generate and present results of clean-up efforts to the Siemens Energy supervisor.
Ensure compliance with guidelines outlined in the Mobile Policy by business users.