Mobile-Site Supervisor-McKinney Donor Center (52614)

Carter BloodCare • McKinney, TX

2d • Onsite

About The Position

The Mobile/Site Supervisor position provides a vital link in the procurement of a safe quality blood product. Essential functions of the Mobile Site Supervisor are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the donation process. The position will oversee and assign responsibilities/duties to collections staff; additionally, they may be involved in the following staff processes; interviews, discipline, performance reviews, hiring and terminations. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management. Additionally, the Mobile/Site Supervisor will be required to attend and/or complete annual leadership/development training resources and mentor/assist with on the job development of new hire employees, as well as subordinate staff. This position may be required to participate in special projects or programs. Regular full time attendance is required during operational hours.

Requirements

• High school diploma or equivalent.
• Minimum 2 years general work experience, preferably working with the public or education that includes experience such as an internship or externship.
• Customer service experience required (intern and/or externship experience will satisfy this requirement).
• Minimum 6 months to 1 year supervisory experience.
• Previous Phlebotomy 2, blood banking experience, or medical field experience.
• Background in a highly regulated industry.
• Computer knowledge required.
• Excellent customer service and verbal/written communication skills.
• Self-motivated and positive with ability to work well with others in a team atmosphere.
• Detail oriented in regards to document reviews (complete, accurate, and legibly written).
• Able to prioritize and manage multiple tasks.
• Ability to move about the work area to handle donors and access equipment, including standing, sitting, walking, and working in confined spaces and narrow aisles.
• Ability to ascend and descend stairs/steps daily to enter and exit the transport vehicles to the blood drive location.
• Ability to stoop, kneel, crouch, or bend in order to set up blood collection equipment and access the equipment during use.
• Must be able to communicate with donors in order to obtain medical history and monitor the donor during donation.
• Must be able to exchange accurate information in these situations.
• Ability to move and set up the blood collection equipment/supplies weighing up to 25 pounds daily and partner to carry all items over 25 pounds and up to 50 pounds, as well as periodically assist donors who are experiencing a reaction.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to apply common sense in performing job.
• Ability to understand and follow basic instructions and guidelines.
• Ability to express or exchange ideas by communicating professionally with others through the spoken word, email, text, or written report.
• Normal vision requirements include ability to see close and distant objects, adjust focus, distinguish colors, and judge distance.
• Regularly exposed to cleaning chemicals including bleach.

Nice To Haves

• Some college a plus.
• Bilingual skills a plus.
• CDL driver a plus.

Responsibilities

• Assist in smooth and efficient donor flow.
• Determine donor acceptability.
• Perform sterile venipuncture for the collection of blood.
• Provide excellent customer service.
• Ensure compliance with regulations and standard operating procedures throughout the donation process.
• Oversee and assign responsibilities/duties to collections staff.
• May be involved in staff processes including interviews, discipline, performance reviews, hiring and terminations.
• Effectively and discreetly solve personnel and donor problems.
• Address procedural or behavioral problems.
• Make verbal or written reports to management.
• Attend and/or complete annual leadership/development training resources.
• Mentor/assist with on the job development of new hire employees, as well as subordinate staff.
• Participate in special projects or programs.
• Maintain regular full time attendance during operational hours.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants.
• Will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Pro Disabled & Veteran Employer.
• Maintain a drug-free workplace.
• Perform pre-employment substance abuse testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED