Mobile Services Clerk-Driver

Stark County District Library•Canton, OH

8d•Onsite

About The Position

We are seeking a professional CDL (Class B) driver to operate and transport our bookmobiles to a variety of locations, including schools, community neighborhoods, and special events. Based out of our brand-new Operations Center, this role offers something different every day as you bring library services directly to the community rather than working from a single location. In addition to ensuring safe and timely transportation, you'll provide exceptional customer service and patron assistance at each stop while performing essential clerical duties at our Operations Center. A strong commitment to driver, passenger, and vehicle safety is paramount. An employee serving in this position advances the mission of the Library by driving a bookmobile and providing direct public service. This role is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.

Requirements

CDL (Class B) driver
Basic familiarity with library services and operations.
Basic mechanical knowledge.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.
High school diploma or equivalent is required.
A valid Class B Ohio drivers’ license and ability to maintain a driving record that is satisfactory to the Library’s liability insurance carrier is required.
Must be willing and able to drive a bookmobile and pass the Library’s driving test for the bookmobile.

Nice To Haves

0 to 2 years of relevant experience is preferred.
Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public library or public-sector organizations is preferred.

Responsibilities

Performs daily and weekly inspections of vehicles and alerts supervisor to any observed safety or mechanical issues.
Performs basic maintenance, cleaning, and record-keeping tasks to ensure safe functioning of vehicle.
Drives library bookmobiles or other library vehicles to designated location according to schedule.
Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”.
Promotes library services and offerings to patrons.
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.
Performs basic searches in Library catalogs through both public and ILS interfaces.
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
May perform transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.
Performs all direct patron and material circulation functions.
Loads and transports materials for delivery in library vehicles.
May assist with record maintenance tasks.
Assists other staff with internal and external group program set up.
Introduces patrons to internal, passive programs and related materials.
May assist other staff with preparing materials for programs.
May assist other staff in external promotional activities
May assist in shelving as needed.
Assists in merchandising materials.
Pulls materials from a list to assist with collection management or circulation tasks.
Serves on library committees as needed.
Performs other duties as required.