Mobile Service Technician - Northeast Region

Daimler Truck•Boston, MA

2d•$95,000 - $121,000•Remote

About The Position

This role involves providing onsite support to customers and service partners in the assigned Mid West region of the US. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. This covers and requires extensive travel in the Northeast region in the US.

Requirements

Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required.
2-4 years of relevant experience in automotive industry.
2 years of proven experience in motor coach aftermarket industry.
Prior Bus / motor coach industry experience.
Understanding and ability to understand and to explain complex technical product in detail.
Outstanding customer service experience.
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills.
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally more than 50% of the time.
An attached resume is required.

Nice To Haves

CDL with P endorsement a plus

Responsibilities

Advise and support customers in an assigned area for all service and maintenance topics.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets.
Analyze customer complaints and write damage and special incident reports.
Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Support service partners in the degeneration of campaigns and recalls.
Instruct the service personnel from customers in all service and maintenance topics.
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints.
Complete recall and campaign work on company and customer vehicles.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans
Relocation assistance