Mobile Service Technician

Smith Auto Family Levelland•Levelland, TX

9d•Hybrid

About The Position

As a Ford Mobile Service Technician, you'll drive your own fully equipped service truck and bring the dealership directly to our customers — meeting them at their home, workplace, or fleet location and delivering an experience that keeps them coming back. We'd love to meet you!

Requirements

2+ years of Service Technician experience preferred
High school diploma or equivalent; ASE Certification required
B level qualifications, including Diagnostic and Electrical
Dexterity, requiring a steady hand and excellent hand-eye coordination
Mechanical and troubleshooting skills and the ability to operate electronic diagnostic equipment
Comfortable working independently and managing your own schedule in the field
Excellent customer service skills — friendly, patient, and able to build trust face-to-face — along with basic computer competencies
Positive, friendly attitude along with an eagerness to improve
Enjoy working in a dynamic, on-the-go environment and interacting with customers throughout the day
Teammate with the ability to collaborate effectively with advisors and shop staff
Ability to learn new technology, repair and service procedures, and specifications
Valid driver's license and clean driving record (required — this is a driving role)

Responsibilities

Perform work specified on the repair order with efficiency and in accordance with dealership and Mobile Service standards
Travel to customer homes, workplaces, and fleet locations to deliver maintenance and repair services on-site
Greet every customer professionally and make them feel confident their vehicle is in good hands — you are the face of the dealership at each stop
Operate, stock, and maintain your assigned service truck, keeping equipment, parts, and tools organized and ready for each call
Test-drive vehicles and test components and systems using diagnostic tools and special service equipment
Diagnose, maintain, and repair automotive systems suited to mobile service, including electrical, steering, suspension, brakes, air conditioning, batteries, and routine maintenance
Explain work clearly to customers in plain, friendly terms, and communicate directly with the Service Advisor so customers are informed if any additional service is needed, including an estimate of the time required for added repairs
Execute warranty repairs to manufacturer specifications
Leave every customer location clean, organized, and with a positive impression of Smith Auto Family