Mobile Service Technician

Ford•Indianapolis, IN

3d•Onsite

About The Position

We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications and ASE certifications are preferred but not required. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls.

Requirements

Valid driver license
Service Technician experience preferred
Strong use of technological devices including tablets
Must be able to perform physical aspects and lift up to 100 pounds
All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening.

Nice To Haves

B-level technician qualifications
ASE certifications
B-level or higher qualifications preferred
Requires little or no guidance on jobs
ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory

Responsibilities

Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
Engage with many different customers each day and represent the dealership while being calm and responsive
Organize and prepare for the day’s appointments and be excellent at time management
Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
Accurately document vehicle repairs/work performed on the repair order
Stay informed of Ford technical bulletins and complete required training
Able to work occasionally in challenging weather conditions
Able to drive and maintain a company vehicle responsibly
Take pride in the role and bring a start-up mentality to growing the business