Mobile Service Parts Specialist
Pace Transportation•Indianapolis, IN
•$50,000 - $55,000•Onsite
About The Position
Pace Transportation Services is looking for a Mobile Service Parts Specialist to support its growing Mobile Service team. This role involves working alongside experienced diesel technicians to identify parts, manage inventory, source hard-to-find components, and keep customers' equipment on the road. The position is in a fast-paced environment where the work directly impacts customer success.
Requirements
- Experience with heavy-duty truck, trailer, diesel, or fleet parts preferred.
- Previous experience in parts sales, parts support, service support, or customer service is preferred.
- Familiarity with heavy-duty truck systems, trailers, diesel engines, and industry manufacturers.
- Strong computer skills and attention to detail.
- Excellent organizational and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Positive attitude with a commitment to teamwork and customer service.
- Ability to work independently while collaborating across departments.
- Frequently move throughout the facility and warehouse.
- Occasionally lift and carry up to 50 pounds.
- Operate standard office equipment and computers.
- Ability to bend, reach, stand, and walk throughout the workday.
- Ability to safely handle heavy-duty truck and trailer parts.
Nice To Haves
- Experience using inventory management or ERP software such as Karmak is a plus.
Responsibilities
- Research and identify heavy-duty truck and trailer parts using VINs, serial numbers, catalogs, and manufacturer resources.
- Support Mobile Service technicians by identifying, ordering, and locating the correct parts.
- Recommend alternative or substitute parts when needed to minimize downtime.
- Assist with warranty processing and core returns.
- Continue developing product knowledge and stay current on new products and industry updates.
- Manage inventory for mobile service vehicles.
- Source out-of-stock and emergency parts from vendors.
- Receive inventory and maintain accurate stock levels.
- Prepare parts orders for technician pickup or delivery.
- Process purchase orders, invoices, and inventory transactions using our ERP system.
- Maintain accurate inventory records and customer information.
- Provide accurate pricing and product recommendations.
- Help technicians and internal customers find the best solution for immediate and long-term repair needs.
- Work closely with Service, Leasing, Sales, and Parts teams to support efficient repairs.
- Deliver exceptional customer service while helping keep commercial fleets operating safely and efficiently.
Benefits
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Three medical plan options to fit your needs
- Wellness program discounts on medical premiums
- Free virtual medical and behavioral health visits through Teladoc
- Safe Harbor 401(k) with company match
- Company-paid life insurance and long-term disability
- Paid time off and paid holidays
- Paid parental and bereavement leave
- Employee Assistance Program
- Employee recognition and rewards program
- Career growth opportunities within a company operating more than 35 locations across North America
- Supportive, team-oriented culture where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
