Mobile Service Mechanic - North Territory

Wesco Turf • Palm Beach Gardens, FL

1d • Onsite

About The Position

The Mobile Service Technician is responsible for providing onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI), support new equipment inspections for all Commercial and Sports, Fields, & Grounds (SF&G) accounts. The territory covers Broward County to, but not limited to, Miami-Dade County. To grow and build a successful career with Wesco Turf, you will be responsible for executing a weekly itinerary that can include customer onsite warranty and customer bill repairs, service contract execution and paperwork, new prospect discovery for service offerings, meeting or exceeding monthly and yearly labor and parts budgets, commercial & SF&G equipment delivery inspections, off lease inspections (OU), attending and assisting demos when requested by sales teams, onsite customer training, Toro rework, preparing and submitting weekly Activity Reports, safely operating a mobile field vehicle, completing monthly Toro Web Training, completing monthly truck parts inventory counts, and attending Wesco U- training seminars for customers. You will also be responsible for calls to customers to provide general technical information, technician and operator training, billable diagnostic and repairs, conveying benefits of Wesco Turf, Inc., providing support for parts marketing, performing on site, end of lease inspections (OU) of equipment, and performing demonstrations with territory managers for customers when requested. You must carry and keep tools in effective working condition at all times. Complete all assigned activities in eight-hour days, with no more than 40 hours per week. Respond to all communication in two hours or less. Expectation is to be driving to first scheduled stop, no later than 7:30 AM, daily. Should there be no scheduled appointments for the day, expectation is to report to the Sarasota repair facility to assist with technical calls, training and quality control functions. When volume of work dictates, no less than three customer stops per day. Engage in monthly and quarter individual development plan status with leadership team. When asked/necessary, must be able to keep information confidential.

Requirements

• Excellent customer service skills
• Professional and courteous to external and internal customers
• Mechanical ability
• Presentation skills
• Time management is a must for this high pace position
• Must be organized
• Able to leverage current and future technology for role execution
• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry
• Minimum of five years experience in a related field
• Bilingual skills (English/Spanish) required
• Must hold a valid passport or be able to obtain one for travel to the Islands

Responsibilities

• Customer onsite warranty and customer bill repairs
• Service contract execution and paperwork
• New prospect discovery for service offerings
• Meet or exceed monthly and yearly labor and parts budgets
• Commercial & SF&G equipment delivery inspections
• Off Lease inspections (OU)
• Attend and assists demos when requested by sales teams
• Onsite customer training
• Toro rework
• Prepare and submit weekly Activity Reports
• Safely operate mobile field vehicle
• Toro Web Training- required monthly training for technicians and service advisors
• Complete monthly truck parts inventory count
• Wesco U- training seminars for customers
• Provide general technical information to customers
• Provide technician and operator training
• Perform billable diagnostic and repairs
• Convey benefits of Wesco Turf, Inc.
• Provide support for parts marketing
• Perform on site, end of lease inspections (OU) of equipment
• Perform demonstrations with territory manager for customers when requested
• Carry and keep tools in effective working condition at all times
• Complete all assigned activities in eight-hour days, with no more than 40 hours per week
• Respond to all communication in two hours or less
• Drive to first scheduled stop no later than 7:30 AM daily
• Report to Sarasota repair facility to assist with technical calls, training and quality control functions when no scheduled appointments
• Perform no less than three customer stops per day when volume of work dictates
• Engage in monthly and quarter individual development plan status with leadership team
• Keep information confidential when asked/necessary

Benefits

• Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.
• Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.
• Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.
• Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED