Mobile Service Field Specialist

MSX International • Queens, NY

3d • Remote

About The Position

MSX International is seeking a Mobile Service Field Specialist to join their team. This role involves supporting leading automotive brands in transforming their businesses and managing operations across Customer Experience, Repair Optimization, Learning, and Insights. The Mobile Service Specialist will be responsible for guiding dealerships through the installation, training, and adoption/growth of their Mobile Service business. This position offers autonomy to run a territory, the support of a collaborative team, and the satisfaction of making a measurable impact for dealers and customers. The role is ideal for individuals who enjoy building relationships, teaching, problem-solving, and helping teams succeed with new ideas.

Requirements

• A home base within your territory and a reliable vehicle.
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset.
• 2+ years of customer-facing or coaching/training experience.
• The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.
• Passion to make a difference and succeed.

Nice To Haves

• A college degree (or currently working toward one).
• Background in teaching, training, or coaching.
• Experience working in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.

Responsibilities

• Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Coach and mentor dealerships to confidently leverage Mobile Service.
• Listen, analyze feedback, and develop action plans to improve efficiency and performance.
• Strengthen dealer relationships and align with Customer Experience teams.
• Use Remote Experience tools and data-driven insights to drive utilization and success.
• Plan and manage travel across the assigned dealer territory to maximize impact.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree