Mobile Service Coordinator

Ryder•Philadelphia, PA

15d•$24 - $26

About The Position

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Mobile Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. Work Schedule: Monday - Friday 7:00 am - 3:30 pm Pay: $24-$26/HR Paid Weekly Service Advisor Experience Summary The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, by answering calls and scheduling appointments with customers , and following up by using phone, text message and email while ensuring attention to detail. The Mobile Service Coordinato r will be responsible taking inbound calls and making out-boundi ng calls to customers and assigning scheduled work to technicians. This role re quires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have a strong ba ckground in logistics and transportation and be adept at problem-solving and customer service. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek , America's Best Large Employers by Forbes , World's Most Admired Companies by Fortune Magazine , Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors , Food Logistics' Top 3PL Award by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . Welcome to Torque by Ryder Torque by Ryder Website

Requirements

Strong verbal and written communication skills, Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
Possesses a high degree of initiative Must be self-motivated, Required
Ability to work independently and as a member of a team, Required
Possesses flexibility to work in a fast paced, dynamic environment, Required
Capable of multi-tasking, highly organized, with excellent time management skills, Required
Detailed oriented with excellent follow-up practices, Required
H.S. Diploma/GED, Required
1 year or more in customer service or administrative related experience, Required

Responsibilities

Provide concierge level customer service while interacting with customers, and team members over the phone, in person, or via electronic communication.
Answer phone calls, schedule appointments and review and maintain the daily schedule, managing the process efficiently.
Review and maintain accurate information with records.
Handle both inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work.
Ensure all email correspondence is handled promptly and professionally.
Monitor customer accounts, taking appropriate action where necessary.
Basic customer service follow-up calls after completion of service visits.
Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments.
Obtain customer information and keep an accurate database.
Maintain the standard for response time.
Set up appointments with all customers with the focus that all customers are prospective long-term customers.
Coordinate and manage customer quoting processes for clients, ensuring accurate information is submitted through third-party systems for approval prior to work commencement.
Performs other duties as assigned.