Appointment Coordinator/ Mobile Experience Coordinator

Century Ford Mt Airy•Mount Airy, MD

12d

About The Position

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in servicing a vehicle at your car dealership, or at their home / work location. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. About Us: At Century Ford of Mt. Airy, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Century Ford of Mt. Airy, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Requirements

Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
Willing to submit to a drug screen & background check

Nice To Haves

CDK DMS proficiency preferred but not required

Responsibilities

Meet and greet customers in a professional manner in-person & on the phone
Schedule Appointments and coordinate remote experiences for customers
Coordinate loaner fleet, tracking incoming and outgoing vehicles
Provide basic information to callers who have general inquiries
Handle customer complaints with integrity and poise
Provide general administrative and clerical support including mailing, scanning, faxing and copying
Maintain office supplies for specific location