Appointment Coordinator

BMW of Loveland and Mini of Loveland•Loveland, CO

5d•$20 - $22

About The Position

BMW of Loveland (a John Elway company) is seeking a dynamic and motivated Appointment Coordinator to join the team! The ideal candidate will be a reliable individual with exceptional communication skills, strong attention to detail and the ability to thrive in a fast-paced environment. You will play an essential role that is responsible for managing incoming calls, scheduling appointments, and providing exceptional customer service. This position ensures an efficient workflow by coordinating schedules, confirming appointments, and communicating clearly with both customers and the service team. If you are ready to make a positive impact and grow within a thriving dealership, this is the opportunity of you! What We Offer Health insurance Dental and vision insurance Accident and disability insurance Company Paid Basic Life Insurance Company Paid Accidental D&D Insurance Paid time off Sick Time Paid Training Employee Discounts on Parts and Service Employee Vehicle Purchase Programs Referral Program 401(K) Retirement Plan Comprehensive employee recognition programs Career progression opportunities Annual Christmas Party Opportunity for bonuses Monthly Employee Meetings

Requirements

Strong communication and interpersonal skills
Ability to manage time efficiently
Proficiency in Microsoft office
Customer oriented with a focus on problem solving
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license

Nice To Haves

Familiarity with CRM systems and scheduling software is a plus

Responsibilities

Schedule, confirm, and manage service appointments
Greet incoming service customers - actively listen to customers, answering their questions, and directing them appropriately as they request.
Promptly answer inbound calls, emails, and internet lead inquiries
Maintain an organized calendar and update scheduling systems with correct customer information
Review the service schedule three days in advance to confirm all upcoming appointments.
Coordinate with the parts department to ensure necessary parts are in stock prior to each scheduled visit.
Remind each customer about the importance of completing the BMW/MINI Service Survey, encouraging honest feedback.
Assist customers with scheduling service appointments and direct them to the appropriate service advisor when necessary
Run reports and email results to managers
Call all customers with closed service repair orders (ROs) from the previous day to ensure complete satisfaction with their service experience
Escalate customer concerns or unsatisfactory feedback to the appropriate department manager