Mobile Service Coordinator

Jenkins & Wynne Ford • Clarksville, TN

12d • $45,000 - $50,000

About The Position

Jenkins & Wynne Ford & Lincoln is growing our Mobile Service program and is looking for a Mobile Service Coordinator to own the day-to-day scheduling, coordination, and customer experience of our mobile service operations. This role is a mix of office coordination, customer communication, and community outreach , and is ideal for someone who enjoys variety in their workday.

Requirements

• Strong communication and organization skills with an always-selling, go-getter mindset
• Customer-focused mindset with a professional, friendly and upbeat demeanor
• Ability to manage multiple schedules and priorities at once
• Comfortable working both in an office setting and out in the field
• Willingness to ride along with the mobile service van and travel locally
• Self-motivated with an interest in business development and relationship building

Nice To Haves

• Automotive, service, BDC, or scheduling experience is a plus—but not required

Responsibilities

• Schedule and manage mobile service appointments throughout the day
• Coordinate directly with mobile service technicians to ensure efficient routing, timing, and preparedness
• Communicate with customers before, during, and after service to ensure a smooth experience
• Follow up after each appointment to confirm the service went well and that the customer received their receipt and documentation
• Ride along with the mobile service van in the afternoons to network with local businesses, organizations, and community partners
• Travel locally with the Ford Pro Sales Team to help solicit mobile service business from fleet and commercial customers
• Maintain accurate appointment notes, customer information, and follow-up records
• Act as the primary point of contact for customers utilizing mobile service

Benefits

• Health, dental, and vision insurance
• Paid time off program- 40 PTO hours after 6 months of employment, 80 hours at 1 year
• 401(k) with company match after 9 months of employment
• Employee vehicle service and purchase benefits
• Supportive, family-owned dealership environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed