Mobile Service Coordinator

Bill Jarrett Ford•Avon Park, FL

14d

About The Position

The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.This role coordinates and manages all Mobile Service activities within the dealership.

Requirements

knowledge of Service Advisor functions
knowledge of dealership operations
customer focused
business acumen
people leader
trustworthy
personable
good communicator
confident
decisive
organized
skilled in conflict management
dependable
adaptable
thorough

Responsibilities

Manage RO Process
Mobile Service Advisor RO creation
Ensure correct parts RO closeout
Process payment
Manage Parts Process
Coordinate with Parts Department to ensure parts availability for repair
Coordinate with Parts Department to add additional sales
Ensure Mobile Service Units are loaded with needed parts for repairs
Add parts to the RO as required ensure unused parts are accounted for and added back into inventory
Schedule Take incoming Mobile Service requests
Determine scheduled day and time , maximizing route optimization
Route Utilize Route Optimization to set Mobile Service appointments
Dispatch Dispatch appropriate Mobil Service Unit and Technician for requested repair
Determine if repair request is within the Mobile Service scope
Customer Communication Prior to and During Repair
Confirm customer appointment
Communicate day of Mobile Service status
Customer Follow-Up
Ensure customer satisfaction
Marketing Solicit Fleet business
Promote Mobile Service