Mobile Service Coordinator-JORDAN FORD

Sonic Automotive•Mishawaka, IN

3d•Onsite

About The Position

The Mobile Service Coordinator is responsible for responding to internet and phone inquiries to ensure the dealership maximizes its profit potential on phone and internet sales. This role involves satisfying the transportation needs of customers generated through online and phone channels, communicating effectively with these customers, and assisting them in selecting a vehicle. The coordinator must have a thorough knowledge of dealership products and services, understand the psychology of internet customers, and work to bring them into the dealership to close transactions. They will also be responsible for managing internet sales inquiries, coordinating promotions, ensuring dealership contact information is displayed prominently, researching auto-buying services, and working with the webmaster to update the website. Additionally, the role includes taking photos of inventory, maintaining a customer database for repeat business, and ensuring high guest satisfaction. The coordinator must also be knowledgeable about relevant laws, establish income goals, attend training and sales meetings, and maintain a safe and professional work environment. They are expected to be committed to guest satisfaction, determine management/production/quality requirements, attend company meetings, maintain a follow-up system, report to the Sales Manager, and analyze actions to improve effectiveness. Understanding business terminology and technological changes, following directions, adhering to work rules, accepting constructive criticism, and interacting positively with colleagues are also key aspects of this role. A signed non-disclosure and confidentiality agreement is required, as is a willingness to assign any developed inventions to the company.

Requirements

Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions.
Must be willing and able to assign or offer to assign to the company any invention that you develop.

Nice To Haves

Has thorough knowledge of all dealership products and services.
Understands the psychology of Internet customers and works with them accordingly to draw them into the dealership for proper vehicle demonstration and to close the transaction.
Knows and understands the federal, state and local laws which govern retail automotive sales.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc. and their benefits to guests.
Understand the terminology of the business and keep abreast of technology changes in the product.

Responsibilities

Satisfies the transportation needs of Internet/phone generated vehicle purchasers.
Communicates effectively with Internet/Phone customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
Sells/leases and delivers a minimum of 10 units per month.
Has thorough knowledge of all dealership products and services.
Understands the psychology of Internet customers and works with them accordingly to draw them into the dealership for proper vehicle demonstration and to close the transaction.
Assists guests in selecting a vehicle by asking questions and listening carefully to their needs.
Checks emails frequently and responds to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customer that their messages have been forwarded to the appropriate person for prompt attention.
Handles all Internet sales inquiries personally.
Coordinates Internet promotions.
Ensures that the Web site address and phone number is prominently displayed throughout the dealership, on business cards, flyers, pens and all dealership advertising.
Researches auto-buying services on the Internet and acts as a liaison with any services the dealership uses to promote its site or advertise.
Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
Takes photos of dealership inventory for use on the dealership site.
Maintains an ongoing customer database to capture repeat business.
Exhibits high level of commitment to guest satisfaction.
Knows and understands the federal, state and local laws which govern retail automotive sales.
Established personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc. and their benefits to guests.
Attends sales meetings.
Maintains a safe work environment.
Maintains a professional appearance.
Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests.
Determine management, production and quality requirements by asking questions and listening.
Attend Sonic meetings as requested.
Maintain a follow-up system that encourages follow through with assigned project.
Report to Sales Manager regarding objectives, planned activities, reviews and analyses.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in the product.
Follow directions from a supervisor.
Understand and follow work rules and procedures.
Accept constructive criticism.
Interact well with others and be a positive influence on associate morale.
Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions.
Must be willing and able to assign or offer to assign to the company any invention that you develop.