Mobile Service Advisor

Karl Flammer Ford Inc•Tarpon Springs, FL

5d•Hybrid

About The Position

Karl Flammer Ford is reinventing auto repair by bringing the shop directly to our customers. We are seeking a dynamic Mobile Service Advisor to act as the primary link between our clients and our mobile technician fleet. In this role, you will manage logistics, guide customers through repair recommendations, and ensure a seamless, high-end service experience right at their home or office. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

High school diploma or equivalent
Past experience as a service advisor, assistant lane manager or service consultant
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Positive, friendly attitude
Strong understanding of vehicle mechanics, routine maintenance, and parts.
Excellent interpersonal and conflict-resolution skills to build trust and ensure high satisfaction.
Ability to operate remote booking software, mobile invoicing apps, and fleet management systems.

Nice To Haves

Previous experience at a Ford dealership is a plus

Responsibilities

Manage booking for mobile technician fleets, coordinating time slots and gathering vehicle details over the phone or via digital channels.
Plan technician routes, ensuring teams have the necessary parts, diagnostic tools, and materials to complete jobs off-site.
Communicate vehicle issues identified by technicians, translate complex mechanical terms into plain language, and prepare detailed cost and time estimates.
Secure customer approval for necessary repairs, process payments, and handle warranty validations.
Provide proactive communication to customers regarding the progress of their mobile service or repair.