Mobile Phone Repair Technician - West London
About The Position
At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager. At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work. iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide. Together, we’re building a trusted, innovative business in the connected world. We also pride ourselves on our supportive, collaborative culture, focused on helping our people grow and succeed.
Requirements
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
Nice To Haves
- Previous experience in a retail or customer-facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
Responsibilities
- Play a key role in delivering high-quality repairs and excellent customer experiences.
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
