Mobile Operations Leader I

BioBridge Global•San Antonio, TX

9d•$24 - $30•Onsite

About The Position

The Mobile Operations Leader I will be responsible for the successful execution of small-scale mobile blood drives consisting of one vehicle only (box truck or mobile bus). The Leader I will ensure the collection of safe, pure and potent blood products while ensuring the delivery of an exceptional donor experience. The position is responsible for providing the daily work instruction and feedback to ensure all Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP) are followed. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Requirements

Requires a high school diploma or general equivalency diploma.
Requires two or more years of job specific experience to include one year as a Donor Care Specialist.
In lieu of one year of blood or plasma experience, one year of relevant leadership experience may be considered.
Must be or become familiar with the community and area serviced.
Must acquire a working knowledge of donor processing criteria.
Must maintain knowledge of cGMP (current Good Manufacturing Practices) and regulatory requirements concerning donor suitability criteria, test reporting, donor deferral, and donor reentry protocol.
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must acquire knowledge of effective leadership techniques.
Must display a working knowledge of medical terminology.
Must be capable of operating motor vehicles in all types of weather conditions.
Must demonstrate competency in performing donor registration, screening, compliance checks, phlebotomy, automated collections, donor safety, managing donor reactions, providing donor care, product packing, quality control and data entry.
Must be capable of determining daily blood drive production capacity and having production flow-based conversations.
Must have strong computer skills.
Must have strong customer service skills.
Must have excellent interpersonal and public speaking skills to effectively communicate with donors, staff and blood drive coordinators.
Must be able to print and write legibly.
Must develop the ability to provide tactful work direction and accurate feedback on performance to assigned staff members.
Must be able to keep information confidential.
Must be neat in appearance and well groomed.
Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.
Must be a team player.

Nice To Haves

Prefer sixty (60) hours from an accredited college or university or Associate Degree from an accredited college or university.
Texas Operators Driver’s License
Must successfully pass internal vehicle driver training
Must successfully pass forklift operator training

Responsibilities

Exhibit a positive leadership role for staff.
Ensure the delivery of an exceptional donation experience.
Maintain a good working relationship with co-workers.
Effectively establish rapport with the blood drive sponsor through professional representation of the blood center.
Provide specific work direction to team members, monitor the collection operations, and deliver feedback on performance.
Assist in the unloading, setting up, taking down and reloading of mobile equipment.
Ensure that the quality control function has been appropriately performed and documented IAW SOP.
Ensure that donor eligibility is appropriately determined through comprehensive medical history interview, medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).
Ensure all necessary records are legible, accurate and complete.
Perform donor registration, screening, phlebotomy, automated collections, donor care, record review, product packing, quality control and data entry procedures.
Prevent, assess and treat adverse donor reactions.
Transport mobile staff and operational supplies in designated motor vehicles, including box trucks and mobile buses.
Maintain a good working relationship with Manager including reporting issues relating to donors, donor groups, or departmental operations.
Provide assistance to other departments as needed.
Performs other duties as assigned.