Mobile/MDM Technician
Summit Companies•Mendota Heights, MN
•$60,000 - $70,000•Onsite
About The Position
The purpose of Mobile Device Management (MDM) Technician is to Identify, Diagnose and repair/coordinate repair of mobile device hardware, software and application problems. The Technician will be responsible for Mobile Device operations, staff support, incident resolution, and supporting tasks that ensure timely, accurate and complete assistance to users.
Requirements
- High school Diploma, or equivalent, required.
- 3 years of experience supporting mobile devices and supporting remote users, required.
- Strong experience with Customer Service
- Excellent project management skills and strong ability to prioritize.
- Must have the ability to effectively read, write and communicate in English with employees and customers.
- Proficiency in Apple OS.
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Nice To Haves
- Associate’s or Bachelor’s in Computer Science (or related), preferred.
- Certification as an Apple Genius (or equivalent), preferred.
Responsibilities
- Provide complete deployment of mobile device and required paperwork.
- Procure Mobile devices through company vendors
- Provisioning and de-provisioning devices
- Maintain accurate user documentation and mobile device information for cell phones, tablets and hotspots.
- Ship and track all mobile devices shipments. Collect, reassign, decommission, and dispose of obsolete mobile devices.
- Other duties may be assigned.
Benefits
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
