Mobile Maintenance Dispatcher
About The Position
Southern Tire Mart is seeking a Mobile Maintenance Dispatcher to join their team. This role is crucial for ensuring the efficient operation of their mobile maintenance and roadside service. The dispatcher will be responsible for receiving, prioritizing, and assigning service requests, dispatching technicians, and monitoring their progress. Clear communication with customers, technicians, and management is essential, as is maintaining accurate records of service calls and schedules. The position also involves supporting fleet readiness by tracking service truck status and assisting with inventory management. The ideal candidate will be adept at using company systems and following safety protocols.
Requirements
- Must be at least 18 years of age.
- Must pass a pre-employment drug screen.
- Strong communication and multitasking abilities.
- Ability to work in a fast-paced environment and make decisions quickly.
- Basic computer skills required; additional system training provided.
- Strong customer service and problem-solving skills.
- Ability to work flexible hours, including weekends or after-hours shifts if required.
Nice To Haves
- Experience in dispatching, transportation, trucking, or maintenance operations preferred (not required).
Responsibilities
- Receive, prioritize, and assign incoming mobile maintenance and roadside service requests.
- Dispatch technicians and service trucks to customer locations based on urgency, workload, and geographic efficiency.
- Monitor technician progress, job status, and estimated completion times throughout the shift.
- Communicate clearly with customers, technicians, and management to ensure timely updates and accurate service information.
- Coordinate after-hours or emergency service calls as needed.
- Maintain accurate records of service calls, work orders, and technician schedules.
- Support fleet readiness by tracking service truck availability, fuel status, equipment needs, and maintenance schedules.
- Assist with inventory coordination, including parts requests, usage tracking, and availability for mobile technicians.
- Use company systems, software, and communication tools to track, log, and manage daily workflow.
- Follow all safety protocols, company policies, and industry standards.
- Perform other duties as assigned.
Benefits
- 401(k) and 401(k) Matching
- Health, Dental, Vision, and Life Insurance
- Paid On-the-Job Training
- Career Growth Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
