Mobile Furniture Repair Technician

Raymour & Flanigan Furniture and Mattresses • Lowell, MA

2d • Onsite

About The Position

A Home Furniture Repair Technician works closely with the customer care team to repair and satisfy any furniture damages or manufacturer defects our customers experienced. The ideal candidate must have exceptional customer service skills, in addition to having the craft necessary to successfully repair wood, upholstery, and leather products. Responsible for setting the standard for the quality of the merchandise our customers will receive. Must have proven repair skills to meet our goal of total customer satisfaction!

Requirements

• Two years experience working with wood furniture, leather, fabric & upholstery
• Color matching & blending.
• Wood repairs including burn-ins & wood graining.
• Leather repairs including scuffs, holes and tears.
• Upholstery repairs including structural/mechanism replacements.
• Excellent time management skills and attention to detail.
• Ability to work a flexible schedule based on our customer deliveryschedule.
• High School Diploma or equivalent.
• A clean motor vehicle record.
• Must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Responsibilities

• Home Furniture Repair Technicians travel to customers' homes to assess and complete furniture repairs.
• Demonstrate professionalism, confidence, and positive energy while working in our customers' homes.
• Able to communicate well with customers in order to sell service and repair agreements.
• Ability to work independently or within a team environment.
• Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines.
• Consistently enhance the customer shopping experience.
• Maintain, clean and supply the service repair vehicle.
• Inspect, repair and evaluate customer service repairs.
• Provide and execute Warranty protection plans.
• Adhere to state traffic and transportation laws.
• Organize and manage time independently.
• Perform additional functions that may be assigned at the discretion of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED