Mobile Fleet Response Specialist

TSMG•Houston, TX

5d•Onsite

About The Position

The Mobile Fleet Response Specialist provides on-road assistance to autonomous fleet vehicles that require in-person support. The role involves responding to vehicle incidents, conducting basic troubleshooting, supporting vehicle recovery, and coordinating with internal teams and external parties at the scene. Team members are assigned to designated operating areas and dispatched when a vehicle requires physical intervention. This is a fully on-site, field-based position with no remote or hybrid option.

Requirements

Valid driving licence and at least three years of experience driving on public roads.
Driving record that meets applicable company, insurance, and legal requirements.
Ability to successfully complete any required background screening.
Secondary school qualification or equivalent.
Strong spoken and written English.
Proficiency in the local language where required.
Availability to work flexible shifts, including evenings, nights, weekends, and public holidays.
Ability to work outdoors and remain in a vehicle for extended periods.
Comfortable working in a fast-changing, safety-sensitive environment.
Confident use of smartphones, tablets, digital communication platforms, and mobile operational applications.
Ability to enter information accurately and efficiently using digital devices.
Strong attention to detail and situational awareness.
Clear and concise written reporting.
Ability to manage several tasks and information sources simultaneously.
Calm decision-making in time-sensitive or high-pressure situations.
Strong interpersonal communication and issue-escalation skills.
Ability to quickly learn new vehicle systems, technologies, and operational procedures.
Reliable, self-directed, and capable of working with limited supervision.

Nice To Haves

Further education in a technical, operational, communications, or customer-focused discipline is advantageous.

Responsibilities

Remain available within an assigned service area and travel to vehicles requiring assistance.
Operate a company-provided conventional vehicle for approximately six to eight hours per shift, typically alongside another team member.
Safely approach vehicles stopped on public roads and establish an appropriate working area.
Perform initial inspections and basic troubleshooting using established procedures.
Determine the appropriate resolution, which may include: Returning the vehicle to active service, Moving the vehicle to a designated facility, Arranging professional recovery or towing support.
Assist with closing vehicle doors, luggage compartments, or other access points when required.
Provide basic charging assistance for vehicles with insufficient battery levels.
Perform minor exterior cleaning that can be completed safely with limited equipment.
Retrieve time-sensitive personal belongings left inside vehicles and deliver them to an approved collection location.
In exceptional safety-related situations, assist passengers in reaching a safe or designated destination.
Serve as the on-site point of contact during vehicle-related incidents.
Communicate with operations teams, dispatch personnel, passengers, road users, emergency responders, and public authorities when necessary.
Document the condition of the vehicle and surrounding area through photographs, written notes, and operational reports.
Escalate complex technical, safety, or customer-related issues through the appropriate channels.
Follow all internal safety procedures and local traffic regulations.