Full-Time Mobile Expert

2020 Mobile Corp•Port Charlotte, FL

6d•Onsite

About The Position

The Power of Connecting People begins here and begins with you! Our Mobile Sales Associates are tasked with providing outstanding customer experiences here at 2020 Mobile Corp, meeting the needs of our Boost Mobile customers by introducing and providing solutions to their telecommunication needs. The Mobile Sales Associate will take part in outbound activities that market the Boost Mobile brands and products to bring in new customers, plus continue to maintain relationships with existing customers. Our sales team members receive new employee and ongoing training, so they are prepared to answer questions and offer outstanding customer service.

Requirements

Must be at least 18 years of age.
6 months+ of work experience in a customer service/or sales experience in a retail environment.
Basic knowledge or experience using computers and mobile phones.
Ability to maintain confidentiality and handle sensitive information.
Legally authorized to work in the United States.
High school diploma/GED.
Must be able to stand for long periods of time on the sales floor.
Must be able to move and/or lift up to 15 pounds.

Nice To Haves

Bilingual in Spanish preferred in some areas.
Excellent written and verbal communication skills.
Professional, energetic, and positive attitude.
The ability to multitask, be detail-oriented, and problem-solve.
Previous experience working in the wireless retail industry.

Responsibilities

Approach all encounters with guests, staff, and employees in a friendly, and service-first manner.
A primary function of a Mobile Associate is to cultivate positive relationships with valued customers.
Comply with company standards and regulations.
Always maintain a friendly and warm demeanor.
Answer all calls coming through the telephone system.
Handle requests and questions about services and products.
Maintain high standards of personal appearance and grooming.
Establish and maintain good communication with co-workers and team leaders.
Be aware of all pricing, products, and special promotions, and upsell when possible.
Operate all relevant aspects of the sales systems.
Execute sales vs. goal objectives as presented by management.
Ensure compliance and completion of daily, weekly, monthly sales goals and checklists.
Participate in special events and other marketing events representing Boost Mobile.
Strive to optimize the time on shift regardless of the customer traffic – learn more, ensure the store is clean and presentable.
Reach out to the District Manager requesting additional duties – stretch your potential.
Assist in other tasks, duties, or projects as assigned by management.