310T Mobile Diesel Mechanic Technician

Ryder Supply Chain Solutions • London, ON

11d • Remote

About The Position

The Mobile Service Technician IV position will diagnose problems and perform major and technically difficult repairs and preventive maintenance services on different types of vehicles through the use of their mobile service truck and tools. The mobile service truck, tools, and inventory must be maintained and kept in serviceable condition at all times as per company policy and procedures. The MMT will interact with relevant business support members and departments as needed. When working in a higher classification which they do not possess the skill to perform independently, the incumbent will be assigned to work with the assistance of a Technician 4, Technician in Charge, Shop Supervisor, or Service Manager. Task assignments are directed by shop management to encourage development in a productive manner. This position is primarily off-site and will not be assigned to a specific location, which will require extensive travel and exceptional customer focus. The MMT will be represent Ryder and interact with customers in order to establish a relationship and promote and develop business opportunities to up-sell Ryder's products and services. After the work shift has been completed, depending on the distance of the nearest Ryder service location, the MMT may take assigned mobile service truck home, but will be required to secure vehicle and contents as per company policy.

Requirements

• Minimum tools required to perform their job duties as outlined in Ryder's Maintenance policy 2.02
• Must be able to drive Ryder vehicles
• Ability to understand and adhere to Company policies in all areas
• Proven hands-on mechanic, customer service, and account management skills
• Ability to complete repair orders with the Company established systems
• Demonstrates customer service skills
• Strong relationship management skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Ability to prioritize workload
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Self-starter and self-sufficient approach
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detailed oriented with excellent follow-up practices
• Entrepreneurial spirit
• H.S. diploma/GED required in general studies
• Four (4) years or more in advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment required
• SBTIII trained (SBT220)
• Complete all OEM on-line diagnostic scan tool software courses as required by location fleet mix.
• Complete Instructor led OEM courses as required to support location fleet mix
• Tire & Wheel safety trained (TW220)
• PM qualified (PM230 & PM298)
• Brake Air qualified (BA220 & BA298)
• Must meet qualifications of brake mechanic and inspectors (FMCS 396.25)
• Brake Hydraulic qualified (BH220&BH298) where appropriate
• A/C recycling & recovery certified (CF609)
• A/C qualified (AC220&AC298)
• HD electrical trained (DR208)
• Valid Driver License Class G or AZ
• PM, Brakes, A/C, Electrical, Electronics
• Greater than 60% Travel
• Safety Sensitive Yes
• DOT Regulated Regulated Tech

Nice To Haves

• Able to take home assigned mobile service truck as applicable and secure vehicle and contents (preferred)
• Vocational or Technical Certification preferred in Related field

Responsibilities

• Interact with customer, exhibit account management skills to independently facilitate preventative maintenance, repair issue resolution, and discuss new repair estimates with customer.
• Coordinate work schedule as required by customers.
• Road test vehicles to identify cause of complaints for repairs, ensure quality of repair work performed, and deliver customer satisfaction.
• Perform preventive maintenance (PM) and vehicle repairs including but not limited to: A/C & Heater, Brakes-Air, Brakes-Hydraulic, Cargo Handling/Transfer, Liftgates, Charging Systems (electrical), Clutch, Cooling Systems, Cranking System (electrical), Lighting System and Electrical Accessories, Drive Axles, Driveline, Gas Engines-All Engines, Fuel Systems, Preventive Maintenance, Steering and Non-driven Axles and Alignment, Suspension-Chassis and Cab, Tire and Wheel Maintenance, Vehicle Coupling System (PM).
• Utilize key functions of Shop Management System and electronic documentation available.
• Perform work in accordance with all provincial and corporate compliance guidelines (i.e. safety, DOT).
• Use internal and external maintenance documents.
• Perform other duties as assigned.
• Ensure proper maintenance of all service, safety and environmental records.
• Accountable for key maintenance measurements established by company policy, related to the inspection and performance of PMs, brakes, tires, wheels, including any maintenance items directly associated with the safety of the customer.
• Act as a mentor for the Mobile Technician II and III level.

Benefits

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED