Mobile Device Support Analyst

TEKsystems • Madison, WI

3d • $30 - $32 • Hybrid

About The Position

The Mobile Device Support Analyst plays a key role in maintaining, supporting, and improving the organization’s telecommunications and mobile technology environment. This position ensures reliable service delivery across mobile devices, desk phones, VoIP systems, and video conferencing platforms while supporting both daily operations and long‑term technology initiatives.
Position Summary
Provides technical assistance in support and preparation of telecom technologies with a focus on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge and experience with networking, mobile devices, desk phones, and desktop technologies including desktop applications, iOS devices, VoIP systems, and PBX telecom platforms. Must be able to work independently or as part of a team.

Requirements

• Video conferencing infrastructure and endpoint management
• Unified Communications systems (Webex, PBX, ACD, etc.)
• Mobile device support and management
• Networking concepts (CUBE, SBC, SIP, H323, VoIP, etc.)
• Ability to work independently within a team environment
• Ability to meet deadlines
• Punctual and reliable
• Ability to multi‑task and manage workload effectively
• Ability to troubleshoot complex issues and identify solutions
• AirWatch
• iPhone
• Intune

Nice To Haves

• Cisco
• Mitel
• Zoom
• AirWatch
• Apple Business Management
• Microsoft

Responsibilities

• Cisco infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Telecommunications carrier management
• Smartphone support
• AirWatch
• Apple Business Management
• Video conferencing account management

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees