Mobile Device Management Engineer (Active Top Secret Clearance Required)

NorthHill Technology•Springfield, VA

15h•Onsite

About The Position

NorthHill Technology Resources is seeking a Mobile Device Management (MDM) Engineer for a direct-hire role supporting a Federal Program in Springfield, VA. The MDM Engineer will manage and oversee the Department’s MDM platform, ensuring interoperability with Enterprise systems through endpoint management. This role involves deploying, configuring, securing, and managing mobile devices for DoD business, implementing MDM solutions for security compliance, optimizing mobile workflows, and supporting enterprise mobile strategies. Proficiency with systems like Intune, AirWatch, VMWare, and Azure Admin is expected, including configuring and managing iOS and Android devices and applications across DoD agencies.

Requirements

Active Top-Secret Clearance required
Proficient with systems such as Intune, AirWatch, VMWare, and Azure Admin
Experience configuring, deploying, and managing iOS and Android mobile devices and applications
Experience managing MDM platforms to control mobile devices across iOS, Android, and Windows environments
Experience overseeing device lifecycle management, including provisioning, enrollment, updates, security enforcement, and decommissioning
Experience ensuring seamless integration of MDM solutions with enterprise IT platforms (e.g., ServiceNow, Active Directory, cloud services)
Experience developing and implementing enterprise-wide MDM policies, standards, and best practices
Experience monitoring and maintaining the health of the MDM environment
Experience ensuring interoperability, installation, and configuration of system, network, and cybersecurity software with Windows and MacOS computers, and iOS and Android mobile devices
Experience serving as an iOS/MacOS SME for technical support to other teams
Experience providing technical support to end users for MDM related issues
Experience developing and delivering training materials and sessions for IT staff and end users
Experience creating and maintaining documentation for MDM configuration and procedures
Experience ensuring optimal performance of MDM systems through regular audits, updates, and patch management
Experience developing and contributing to documentation and training materials for end users and support staff
Working knowledge of advances in technology related to mobile device management
Knowledge of new and emerging Windows, iOS, and Android technologies, MDM management, and technology scalability
Experience reviewing technical manuals and evaluating new and existing technologies
Experience working with vendors to define standards and review new functionality
Experience with software testing and recommendation
Experience contributing to and/or implementing security policies
Experience enforcing mobile security policies, including encryption, remote wipe, conditional access, and MFA
Experience responding to security incidents and implementing corrective actions
Experience managing device life cycles including provisioning, updates, and decommissioning
Staying current with the latest developments in Microsoft Intune and mobile device management
Experience proposing and implementing improvements to the Intune environment
Ability to work any tickets assigned
Ability to ensure assigned tasks are completed on time and in compliance with established policies, procedures, and standards

Nice To Haves

Will sponsor for CI Polygraph within first year

Responsibilities

Provide direct management and administration of the Department’s Intune MDM platform.
Provide technical guidance, expertise, training, and technical advice in all applicable areas related to mobile device management, including managed Windows, iOS, and Android devices, patch compliance, deployment of software updates and upgrades, mobile device hardening configurations, and mobile device encryption software.
Participate in the management of changes to applications managed via Intune MDM as well as changes to the platform itself.
Manage MDM platform to control mobile devices across iOS, Android, and Windows environments.
Oversee device lifecycle management, including provisioning, enrollment, updates, security enforcement, and decommissioning.
Ensure seamless integration of MDM solutions with enterprise IT platforms, i.e., ServiceNow, Active Directory, cloud services, etc.
Develop and implement enterprise-wide MDM policies, standards, and best practices aligned with device compliance, security, and application development.
Monitor and maintain the health of the MDM environment.
Ensure interoperability, installation, and configuration of system, network, and cybersecurity software such as Tenable, Tanium, Okta, certificates, VPN, etc. with Windows and MacOS computers, and iOS and Android mobile devices.
Serve as the iOS/MacOS SME for providing technical support to other teams for relevant implementations, including end user services, cybersecurity, asset management, and identity management.
Provide technical support to end users for MDM related issues.
Develop and deliver training materials and sessions for IT staff and end users.
Create and maintain documentation for MDM configuration and procedures.
Ensure optimal performance of MDM systems by conducting regular audits, updates, and patch management.
Develop and contribute to documentation and training materials for end users and support staff.
Maintain a working knowledge of advances in technology consistent with the teams’ assigned areas of responsibility.
Keep up to date on new and emerging Windows, iOS, and Android technologies, MDM management, and technology scalability.
Review technical manuals and other technical literature and evaluate new and existing technologies.
Work with vendors to define standards, review new functionality and implementation.
Perform software testing and recommendation.
Contribute and/or implement security policies and ensure devices comply with State rules, policies, and regulations.
Enforce mobile security policies, including encryption, remote wipe, conditional access, and MFA.
Respond to security incidents, take actions on mitigating/monitoring security incidents, and implement corrective actions.
Manage device life cycles including provisioning, updates, and decommissioning.
Stay current with the latest developments in Microsoft Intune and mobile device management.
Propose and implement improvements to the Intune environment.
Work any tickets assigned to them.
Ensure tickets assigned to direct reports and to self meet established SLO/SLA’s and meet/exceed customer expectations.
Ensure all team members demonstrate courteous and professional behavior and provide excellent customer service at all times.
Ensure assigned tasks are completed on time and in compliance with established policies, procedures, and standards.