Mobile Device Failure Analysis Engineer (Korean Bilingual) AM7177518

BTI Solutions•Plano, TX

5d•Onsite

About The Position

Responsible, under minimal supervision, to provide technical analysis of the mobile device launched in North America, especially for cases of product liability. Assist in the concept, development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals. Using common Project Management principles, this role will manage multiple projects, update required reports and keep management apprised of all defect symptoms. Individual contributor representing the most common entry point for this career level. Learns to use theoretical professional concepts and applies company established practices and processes to deliver work under general supervision. Perform daily failure analysis of all of the mobile device related with product liability claims and safety, which utilize analytical equipment such as X-Ray/CT machine, digital microscope and overheating test equipment. And identifies potential improvements to product design as well as repair serviceability constraints during reverse engineering analysis. Provides detailed analysis and report to R&D based on findings. Collaborate with engineering team to improve next generation repair productivity and to enhance the quality of product performance. Communicate with related management team to ensure and investigate user environment causing related defective symptom. Interfaces with Product Management to deliver product condition and specification. Identifies potential performance problems and disseminates pertinent technical and repair information to appropriate personnel. Shares improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques with repair technician team members and supervisors, to improve repair productivity and future designs which will enhance the quality of product performance. Using relevant technologies (X-Ray, CT, SEM, EDS) perform electronics testing. Perform scene and laboratory inspections outside office.

Requirements

English/Korean bilingual.
Bachelor’s degree or above in Electrical, Mechanical, Electronics Engineering or Analytics.
At least three years of experience with selection, maintenance, and application of electronic and test equipment (spectrum analyzers, X-Ray, CT, Digital microscope) preferred.
Prior experience in the mobile industry preferred.
Strong Project Management skills and the ability to prioritize in a complex working environment.
Comprehensive use of Microsoft Office applications operating in a Windows XP or NT LAN/WAN environment.
Demonstrated ability to manage multiple projects.
The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
Must be able to influence others in acceptance, approval, and to provide technical clarification.
The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments.
The ability to read, provide written critical technical review, and prepare reports, technical manuals, test procedures, and technical product repair information.
Demonstrated English language competency in both oral and written communication modes for both internal and external communications.
Work under very little supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames.
Demonstrated ability to solve complex problems involving highly diverse conditions, requiring creativity to search for solutions among learned things.
Exposed to situations where only broad and general guidelines for solving problems exist.
Job duties require analysis and judgment of functional practices and daily experiences to determine appropriate courses of action.

Nice To Haves

At least three year experience with selection, maintenance and application of electronic and test equipment (spectrum analyzers, X-Ray, CT, Digital microscope) preferred.
Prior experience in the mobile industry preferred.

Responsibilities

Provide technical analysis of mobile devices launched in North America, especially for cases of product liability.
Assist in the concept, development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.
Manage multiple projects, update required reports and keep management apprised of all defect symptoms.
Perform daily failure analysis of mobile devices related to product liability claims and safety, utilizing analytical equipment such as X-Ray/CT machine, digital microscope, and overheating test equipment.
Identify potential improvements to product design and repair serviceability constraints during reverse engineering analysis.
Provide detailed analysis and reports to R&D based on findings.
Collaborate with the engineering team to improve next-generation repair productivity and enhance product performance quality.
Communicate with the related management team to ensure and investigate user environments causing defective symptoms.
Interface with Product Management to deliver product condition and specification.
Identify potential performance problems and disseminate pertinent technical and repair information to appropriate personnel.
Share improvements and experiences in product troubleshooting, failure analysis, diagnostics, and repair techniques with repair technician team members and supervisors.
Perform electronics testing using relevant technologies (X-Ray, CT, SEM, EDS).
Perform scene and laboratory inspections outside the office.