Mobile Device Administrator & Trainer

New England Mechanical Services, Inc.•South Windsor, CT

2d•$60,000 - $65,000•Onsite

About The Position

New England Mechanical Services, Inc. is seeking a Mobile Systems & Training Specialist to serve as a key resource for our field and office teams. This role combines mobile device management, employee training, technical support, and process improvement to ensure our workforce has the tools, knowledge, and support needed to succeed. The ideal candidate is a technology-savvy communicator who enjoys working with people, creating training content, and troubleshooting challenges. You will play a critical role in supporting mobile technology initiatives while helping employees maximize the value of our mobile and back-office systems.

Requirements

High School Diploma required
Working knowledge of Apple hardware and iOS operating systems.
Proficiency with Microsoft 365 applications.
Familiarity with mobile device management concepts and business software applications.
Strong written, verbal, and interpersonal communication skills.
Ability to explain technical concepts in a clear and user-friendly manner.
Strong troubleshooting, problem-solving, and analytical skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfort working independently while collaborating across departments.
Adaptability and enthusiasm for learning new systems and technologies.

Nice To Haves

associate or bachelor’s degree preferred.
2-3 years of experience in technology support, training, administrative operations, customer service, or a related field preferred.
Experience delivering training to audiences with varying levels of technical proficiency is highly preferred.
Experience creating training materials, instructional guides, videos, or other learning content is a plus.
General understanding of business operations, accounting processes, analytics, or service management systems is preferred.

Responsibilities

Manage the complete lifecycle of company-issued mobile devices, including deployment, maintenance, inventory tracking, upgrades, and decommissioning.
Provide day-to-day support and troubleshooting for iPhones, iPads, COINS Service App, Microsoft applications, and other managed iOS software.
Configure, provision, and deploy devices for new and existing employees.
Coordinate with wireless carriers and service providers to resolve device and connectivity issues.
Escalate technical issues as needed and manage support tickets through successful resolution.
Deliver engaging technology training for employees with varying levels of technical experience.
Facilitate mobile device and application training during new hire orientation.
Create and maintain training materials, including instructional videos, user guides, job aids, and other learning resources.
Identify knowledge gaps within field and office teams and develop targeted training solutions.
Support branch offices through in-person training sessions, workshops, and ongoing user assistance.
Partner with administrative teams to provide support and training related to COINS and other business applications.
Become knowledgeable in key back-office functions, including contracts, dispatching, payroll, accounts payable, and accounts receivable.
Test upcoming mobile and back-office software enhancements prior to company-wide deployment.
Develop, improve, and maintain operational procedures and system documentation.
Serve as a liaison between end users and software support teams to identify opportunities for process improvement and increased efficiency.
Travel periodically to branch offices throughout New England to provide on-site support, training, and technology assistance.