V1BE Mobile Customer Service Representative

Primis Bank•Gloucester, VA

11d•Onsite

About The Position

The V1BE Mobile Customer Service Representative (CSR) provides a range of banking transactions, including cash, checks, debit cards, notary services, and more, directly to our customers at their specified locations while providing outstanding customer service.

Requirements

High School diploma or equivalent.
The ability to work independently in an assigned region using a company vehicle.
Maintain confidentiality, safety awareness, and adhere to established safety protocols.
Proficiently utilize a GPS system for navigation.
Maintain a valid driver’s license with a satisfactory driving record.
Maintain an active car insurance policy.
Continuous communication: verbal and written, in-person, phone and electronic
Ability to lift and carry up to 50 pounds.
Ability to traverse stairs and navigate office buildings as well as residential neighborhoods.
Remain alert and prepared at all times.

Nice To Haves

Previous delivery, security experience, or Military background
Leadership experience in a retail environment

Responsibilities

Provide exceptional customer service during time sensitive pickups and deliveries at customer-specified locations.
Demonstrate proficiency with the V1BE application to support customer needs and efficiently manage service requests.
Work autonomously, employing technology and communication tools effectively.
Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
In person attendance required.
Regular, reliable and predictable attendance.
Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs.
Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise.
Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement.
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
All other duties as assigned.