Mobile Crisis Specialist

Brightli • Springfield, MO

3d • Hybrid

About The Position

Join our compassionate, collaborative team and make a measurable difference for people in crisis—helping individuals and families find safety, stability, and hope. You’ll work on a mobile crisis team providing immediate, face-to-face or telehealth interventions, coordinate with community partners and law enforcement, and use clinical judgment to de-escalate situations and connect people to the right level of care. We seek a calm, adaptable professional with strong crisis-intervention skills, excellent communication, and the ability to work independently and as part of a multidisciplinary team. This role offers meaningful, mission-driven work, opportunities for professional growth, and the chance to positively impact community behavioral health outcomes. You will respond to on-call/mobile crisis calls, perform risk assessments and safety planning, coordinate hospitalizations or referrals when needed, and document interventions to meet reporting and compliance requirements. You’ll regularly communicate with internal programs, external partners, and emergency responders to ensure individuals in crisis receive timely, appropriate services.

Requirements

• Bachelor’s degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field OR a minimum of a high school diploma or GED plus 5 years supervised clinical experience in mental health or human services
• Prior experience assessing and intervening in mental health crises, including suicidality assessment and safety planning
• Effective oral and written communication skills
• Strong problem-solving, clinical judgment, and time-management abilities
• Ability to establish rapport via telephone and face-to-face contacts and to work independently and as part of a team
• Computer/electronic medical record competency
• Adaptability and initiative in dynamic situations
• CPR/First Aid and CPI certification (current)
• Current driver’s license, acceptable driving record, and current auto insurance (required)
• Successful completion of background checks (criminal, driving, abuse/neglect, fingerprint)

Responsibilities

• Respond to on-call/mobile crisis requests and provide immediate, person-centered crisis intervention in the community or via telehealth/phone when requested by the client
• Conduct thorough face-to-face crisis assessments, evaluate risk (including suicidality), and develop safety plans with individuals and families
• Coordinate and facilitate access to appropriate crisis services, including arranging hospitalizations or referrals to community resources when needed
• Collaborate with law enforcement, emergency medical personnel, internal teams, and external partners to ensure safe, least-restrictive outcomes for individuals served
• Maintain timely, accurate documentation in electronic medical records to meet DMH, BBH, and other reporting/compliance requirements
• Communicate with Crisis Team members for backup and resource coordination; escalate cases appropriately
• Attend required trainings, supervision, conference calls, and meetings to maintain competencies and program compliance

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level