MOBILE CRISIS RESPONSE COUNSELOR

CHILDRENS HOME ASSOCIATION OF ILLINOIS•Peoria, IL

1d•Onsite

About The Position

On a daily basis, a Mobile Crisis Response Counselor will be available to complete psychiatric screenings and communicate with clients, families, and other mental health professionals the need for hospitalization, or the resources that will support the client and client’s family in the community. The ability to understand the hospital admission and transportation process to the many hospitals in the state is essential for this position. Distinct challenges with this position include being able to problem solve in a variety of crisis situations, prioritizing tasks and resolving critical matters, and communicating effectively with clients, their families, and community partners. A Crisis Counselor provides crisis intervention services through a variety of services, including the MCR Crisis Program, the Community Trauma Team, and through the Community Crisis Line. A Crisis Counselor needs to project a positive image of the program and agency and use good judgment. Completion of documentation will need to be done on a daily/weekly basis. A Crisis Counselor provides the client, the client’s family, or mental health professionals with a sense of direction and/or hope in a crisis situation. This position also requires active engagement and participation in the Community Crisis Line Services. Members of the MCR Crisis Team are expected to be flexible with scheduling and to help ensure every psychiatric screening is covered. It is expected that members of the MCR Crisis Team also help to provide trainings both internally and externally, advocate for our crisis services, and help build meaningful connections in the community regarding the services we provide.

Requirements

Bachelor’s degree in psychology, social work, or related field
Experience and/or other training preparing one to work with multi-problem youth in their own homes and other agencies
Strong interpersonal skills
Strong written and oral communication skills
Ability to effectively relate to youth, families, community agencies and referral sources
Ability to work independently and as an active team member
Demonstrates maturity and sensitivity to cultural and individual differences in children and families served
Ability to handle job related matters in a professional, diplomatic and confidential manner
Speaking and hearing ability to allow for effective oral communication of information
Ability to transport self and clients to various locations
Physical and emotional stamina to handle job-related issues and stress

Responsibilities

Complete psychiatric screenings
Communicate with clients, families, and other mental health professionals regarding the need for hospitalization or community resources
Understand the hospital admission and transportation process
Problem solve in a variety of crisis situations
Prioritize tasks and resolve critical matters
Communicate effectively with clients, their families, and community partners
Provide crisis intervention services through MCR Crisis Program, Community Trauma Team, and Community Crisis Line
Project a positive image of the program and agency
Use good judgment
Complete documentation on a daily/weekly basis
Provide clients, families, or mental health professionals with a sense of direction and/or hope in a crisis situation
Actively engage and participate in Community Crisis Line Services
Be flexible with scheduling to ensure every psychiatric screening is covered
Provide trainings both internally and externally
Advocate for crisis services
Build meaningful connections in the community regarding services provided