Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)

RHA Health Services • Wilmington, NC

7d • Hybrid

About The Position

We are hiring for: Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties) Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Provides support to individuals with Mental Health (MH) or Substance Abuse Issues. In residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served. Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions. Relies on supervision and direction to provide quality services. MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations. Job Description We’re looking for Mobile Crisis Management Crisis Responder! MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations. Schedule: Full Time 40/hours per week. Mobile Crisis Management services are available at all times, 24-hours-a-day, 7-days-a-week, 365-days-a-year.

Requirements

• Minimum of ONE year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations.
• Valid Driver's License and reliable transportation in order to effectively provide timely face to face crisis response as well as linking clients to necessary resources to alleviate crisis.
• Education: Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR Master’s Degree or Higher & 1+ years full-time experience with population served.
• License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.
• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

Responsibilities

• Provide acute face to face crisis support to individuals experiencing Mental Health (MH), Substance Abuse (SA), or Intellectual/Developmental Disability(IDD) crisis.
• Mobile Crisis Responders go where the individual is located in crisis, residential, school, workplace and community settings.
• These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community.
• The goal is to reduce immediate risk, avoid unnecessary hospitalization, and link individuals to appropriate follow-up care.
• Providing timely face-to-face crisis response within the Mobile Crisis Management catchment area.
• Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community
• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling
• Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
• Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response" resources according to consumer need.
• Performing Case Management functions of linking and arranging for services and referrals
• Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting linkage to appropriate long-term services
• Ensuring that all initial and reauthorizations for services occur in a timely fashion
• Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, crisis and safety plan, and the MCM service plan.
• Provide additional recommendations and referrals as needed.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level