Mobile Benefits Customer Service Representative

Globe Life AIL - Lisa Russel•Tampa, FL

4d•Remote

About The Position

Are you passionate about helping people and providing exceptional customer service? Do you enjoy using technology to connect with clients and create positive experiences? If so, AO is looking for motivated individuals to join our growing team as a Mobile Benefits Customer Service Representative. In this role, you'll assist clients virtually through mobile-friendly technology platforms, helping them understand available benefits, answer questions, and navigate enrollment processes. This opportunity offers the flexibility of working from home while building a rewarding career focused on service, communication, and growth. No prior industry experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed. AO helps working families across North America access valuable supplemental benefits and financial protection programs. Our organization is committed to delivering outstanding service while providing team members with opportunities for personal growth, professional development, and long-term success. Since 2020, we have operated in a fully remote environment, utilizing modern technology to serve clients wherever they are.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Computer, laptop, or approved mobile-compatible device
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Strong customer service and communication skills
Positive attitude and professional demeanor
Ability to build trust and rapport with clients
Strong organizational and time-management abilities
Comfort using technology and virtual communication platforms
Self-motivation and ability to work independently
Desire to learn and grow professionally

Nice To Haves

Customer Service
Call Center Support
Member Services
Retail
Hospitality
Healthcare
Client Relations
Administrative Support

Responsibilities

Serve as a trusted resource for clients seeking information and support regarding their benefits.
Meet with clients virtually using Zoom, mobile platforms, and online communication tools
Assist clients with benefit information, coverage options, and enrollment questions
Guide clients through applications and required documentation
Provide exceptional customer service and ongoing support
Maintain accurate records and client information
Follow up with clients to ensure satisfaction and understanding
Resolve concerns with professionalism, empathy, and efficiency
Collaborate with team members to provide a seamless client experience
Participate in ongoing training and development programs