Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

T-Mobile • Northlake, IL

4d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. The role involves engaging customers in a high-traffic retail environment, building relationships, identifying customer needs, and educating customers about T-Mobile products and services. Associates use digital tools and solution-based selling to recommend wireless solutions, demonstrate their value, and help customers learn to self-serve through the T-Mobile app.

Associates complete training on the in-store experience, products, processes, systems, and resources. They review personal results and current promotions, continuously develop their skills, and coordinate with nearby stores and teams to support customers. The role also includes store and kiosk operations, including opening and closing procedures, securing kiosks and assets, and reporting lost keys or assets. Associates may perform price overrides for specialty National Retail offers. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Customer satisfaction orientation and ability to balance customer experience with performance goals.
• Desire to work collaboratively with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.
• Bilingual ability (preferred).

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand self-service options and use the T-Mobile app for wireless needs.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
• Review personal results, promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations to support customer onboarding and the customer experience.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty while providing exceptional customer service and working to exceed customer expectations.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Coordinate with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Hourly training pay of $5.00 per hour during the initial training period.
• Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED