Mobile Associate - Retail Sales

T-Mobile • Atoka, OK

6d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves learning about products, demonstrating technology solutions, using digital resources, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge, and effective use of digital tools.

Mobile Associates create welcoming, personalized customer experiences, build relationships, and recommend products and services based on customer needs. They demonstrate smartphones, accessories, and connected devices; support customers whether they begin shopping online, through Customer Care, or in-store; and develop sales skills while balancing customer needs with sales objectives. Associates collaborate with teammates, store leaders, and other T-Mobile teams, including to support small business owners.

No technology expertise is required to start. T-Mobile provides hands-on experience and support to help associates build skills and prepare for future opportunities, including promotion to Mobile Expert. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Interest in technology and helping customers find solutions.
• Collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.

Nice To Haves

• Retail experience.
• Ability to communicate effectively in English and one or more additional languages.

Responsibilities

• Create welcoming, personalized experiences that help customers feel heard, understood, and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices and help customers discover suitable solutions.
• Listen to customers, ask questions, and recommend products and services that keep them connected.
• Support customers throughout their shopping journey, whether they started online, through Customer Care, or in-store.
• Develop sales skills and balance customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED