Mobile Associate, Store-in-Store, Retail Sales

T-Mobile USA•Mcallen, TX

21h•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use digital tools and solution-based selling to recommend wireless solutions, demonstrate self-service options, and help customers understand and use the T-Mobile app. Associates are expected to meet performance and quality-of-sale targets while providing an excellent customer experience. The role includes completing training on the in-store experience, products, processes, systems, and resources; reviewing results and current updates to remain customer-ready; and continually developing skills. Associates collaborate with nearby stores and teams to support customer onboarding, device support, and account servicing. They also perform store operations and opening and closing procedures, secure kiosks and assets, and report lost keys or assets to their manager. The position includes proactive customer outreach, follow-up, referral capture, Be Back process management, and the ability to perform price overrides for specialty National Retail offers. The hourly base pay is $18.00, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees earnings of $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to support and fully onboard customers.
Practice skills, share knowledge, and perform store operations, opening procedures, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty, and provide exceptional customer service while working to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and develop new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Work with nearby leadership and teams to support account setup, device support, and account servicing.